Đề cương trắc nghiệm Hành Vi Tổ Chức (Organizational Behavior) CHƯƠNG 3

Trọn bộ câu hỏi trắc nghiệm môn HÀNH VI TỔ CHỨC bao gồm câu hỏi trắc nghiệm thông thường và trắc nghiệm đúng sai (True or False). Chapter 3: Foundations of Employee Motivation. After reading this chapter, you should be able to: 1. Define motivation and distinguish between content and process theories. 2. Compare the four content theories of motivation. 3. Discuss the practical implications of content motivation theories. 4. Explain how each component of expectancy theory influences work effort. 5. Discuss the practical implications of expectancy theory. 6. Explain how employees react to inequity. 7. Describe the five characteristics of effective goal setting.

Chapter 3: Foundations of Employee

Motivation

3-1 Which of these is NOT a basic category of needs identified by Maslow?

a Self-actualization

b Safety

c Power

d Esteem

e Belongingness

3-2 The highest level need in ERG theory is:

a hygienes

b relatedness

c affiliation

d status

e growth

3-3 Unlike Maslow's needs hierarchy, McClelland's learned needs theory:

a does not discuss individual needs

b ignores the possibility that people have a need for social interaction

c takes the view that needs are not instinctive.

d differs from Maslow's needs hierarchy theory in all

of the above ways

e Maslow's and McClelland's theories do ot differ in any way

3-4 Which of these theories suggest that growth and esteem needs represent the only source of motivation?

a Herzberg's Motivator-Hygiene theory

b Expectancy theory

c Maslow's Needs Hierarchy theory

d McClelland's Learned Needs theory

e Alderfer's ERG theory

3-5 An organization wants to hire someone whose main task

is to allocate scarce resources People in this job often

experience conflict with others in the organization The

person hired for this job should have a relatively:

a High need for personalized power

b High need for affiliation

c Low need for achievement

d Low need for affiliation

e Low need for socialized power

3-6 Which of these is a process motivation theory based on the idea that work effort is directed toward behaviours that people believe will lead to desired outcomes?

a Equity theory

b ERG theory

c Expectancy theory

d Motivator-hygiene theory

e Goal setting theory

3-7 Expectancy theory includes which of the following elements?

a P > O

b O/I < O/I

c nAch

d V > O

e E < R < G

3-8 Providing counselling and coaching to employees who lack self-confidence increases which of these expectancies?

a P > O

b E > O

c V > O

d O > P

e E > P

3-9 Individualizing rewards enhances which expectancy theory component?

a P >E expectancy

b Valences of outcomes

c V >O expectancy

d E >P expectancy

e P >O expectancy

3-10 Which of the following is NOT explicitly mentioned in equity theory?

a Inputs

b Comparison other

c Valences

d Outcomes

e Outcome/input ratio

3-11 According to equity theory:

a our comparison other never exists in real life.

b feelings of inequity can never be reduced after the feelings have been formed

c employees must set their own goals

d everyone has the same set of inputs and outcomes

e the importance of inputs and outcomes varies from one person to the next.

3-12 goals improve work performance more than goals

a Process-oriented; results-oriented

b Specific; results-oriented

c Challenging; specific

d Results-oriented; process-oriented

e Specific; challenging

3-13 Compared with other motivation theories, equity

theory applies most closely to:

a The distributive justice principle.

b Management by objectives

c The notion that needs are learned rather than

instinctive

d The practice of hiding "Easter eggs" in software

e Self-efficacy

3-14 The optimal level of goal difficulty occurs where the goal is:

a impossible to perform correctly the first time, but easy after a few attempts

b challenging but not impossible.

c Set by the employee without assistance of a

supervisor

d More difficult than anyone in the company can possibly imagine

e Difficult to understand, but easy to complete when the employee gets the correct meaing

3-15 Effective goals:

a Are results-oriented rather than process-oriented

b Are specific rather than general

c Are challenging rather than easy

d Are all of the above.

e Are only 'b' and 'c'

TRUE or FALSE

3-1 Process theories of motivation explain the dynamics of employee needs, such as why people have different needs at different times

True

False

3-2 A satisfied need does not motivate

True

False 3-3 ERG theory includes a frustration-regression process whereby those who are unable to satisfy a higher need

become frustrated and regress back to the next lower need level

False 3-4 According to Herzberg's motivator-hygiene theory, improving motivators increases job satisfaction and

decreases job dissatisfaction

True

False

3-5 Employees with a low need for achievement perform their work better when money is used as a financial

incentive

True

False

3-6 People with a high need for personalized power want power to helps others and improve the organization's

success

True

False

3-7 Valence refers to the anticipated satisfaction or

dissatisfaction that an individual feels toward an outcome

True

False 3-8 E >P expectancies are based on self-esteem and previous experience in that situation

True

False

3-9 One way to increase an employee's P–>O expectancy regarding a specific task is by increasing the person's self-confidence through counselling and coaching

True

False

3-10 Feelings of inequity occur when employees receive significantly less than as well as more than others

True

False 3-11 According to the distributive justice rule, employees in risky jobs should be paid more if this benefits others in

society

True

False 3-12 Underreward inequity occurs when you have a

comparison other whereas the other person does not have a comparison other

True

False

3-13 Management-by-objectives is an application of goal setting theory

True

False 3-14 Goal setting is probably the only organizational

behaviour theory that works for everyone in every situation

True

False