Đề cương trắc nghiệm Hành Vi Tổ Chức (Organizational Behavior) CHƯƠNG 2

Trọn bộ câu hỏi trắc nghiệm môn HÀNH VI TỔ CHỨC bao gồm câu hỏi trắc nghiệm thông thường và trắc nghiệm đúng sai (True or False). Chapter 2: Individual Behaviour and Learning in Organizations. After reading this chapter, you should be able to:1. Describe the four factors that influence individual behaviour and performance.2. Identify five types of workrelated behaviour.3. Define learning.4. Describe the ABC model of organizational behaviour modification.5. Explain how feedback influences individual behaviour and performance.6. Identify five elements of effective feedback.7. Describe the three features of social learning theory.8. Discuss the value of learning through experience.

Chapter 2: Individual Behaviour and

Learning in Organizations

2-1 Direction, intensity, and persistence are three dimensions of:

a Motivation

b Organizational citizenship

c Role perceptions

d Person-job matching

e ability

2-2 Which of the following is not explicitly stated in the model

of individual behaviour and performance?

a Motivation

b Self-efficacy

c Role perceptions

d Situational factors

e Ability

2-3 The president of ABC Corp wants more organizational citizenship in the company The president is basically saying that:

a the organization needs to identify itself more with its home country rather than act as a "global entity"

b employees need to spend more time helping

coworkers.

c the organization needs to take on more obligations to help society

d employees should have the right to elect their

supervisor

e none of the above

2-4 Ability includes which of these?

a Direction and intensity

b Natural aptitude and intensity

c Persistence and direction

d Intensity and learned capabilities

e Natural aptitude and learned capabilities

2-5 A person's beliefs about what behaviours are appropriate or necessary in a particular situation are called:

a Task performance

b Natural aptitudes

c Role perceptions

d Situational factors

e Competencies

2-6 Goal-directed activities under the individual's control are known as:

a Learning

b Tacit knowledge

c Self-efficacy

d Task performance

e Organizational citizenship

2-7 Absenteeism is caused by which of these elements in the MARS model?

a Motivation

b Ability

c Situational factors

d All of the above

e Only 'a' and 'c' affect absenteeism

2-8 Tacit knowledge is mainly acquired:

a through observation and direct experience.

b through natural aptitude

c through lectures and reading

d by writing a series of final examinations

e genetically

2-9 Which of the following says that the likelihood that an

operant behaviour will be repeated depends on its consequences

a Organizational citizenship

b Law of effect

c Action learning theory

d MARS model

e Tacit knowledge

2-10 Behaviour modification mainly focuses on:

a the environmental contingencies that precede and follow behaviour.

b ways to increase tacit knowledge

c ways to make employees happier in their jobs

d ways to change employee attitudes

e the process of action learning

2-11 You make more follow-up calls to clients because your boss stops bothering you when s/he sees you talking with

clients This is an example of:

a negative reinforcement.

b punishment

c positive reinforcement

d tacit learning

e extinction

2-12 Promotions typically follow which of these schedules?

a variable interval

b fixed interval

c fixed ratio

d variable ratio

e variable ratio

2-13 One problem with behaviour modification is that it:

a encourages punishment more than positive

reinforcement

b Ignores the timing or scheduling or reinforcement

c Is often viewed as a form of manipulation.

d Ignores possibility that feedback improves employee learning

e Rarely improves task performance or learning in real organizations

2-14 Feedback from nonsocial sources is generally better than social sources when employees:

a expect to receive negative feedback

b want accurate information about their job performance

c Want to receive information quickly without

evaluation from others

d All of the above

e None of the above

2-15 Social learning theory explicitly includes which of the following concepts?

a Behavioural modelling

b Absorptive capacity

c Action learning

d Variable ratio scale

e MARS model

True or False

2-1 The four elements of the MARS model are motivation, attitudes, relationships, and situational factors

True

False

2-2 Intensity refers to the fact that motivation is goal-oriented, not random

False

2-3 Person-job matching includes the strategy of training

employees with competencies required for the required task

True

False 2-4 Situational factors are conditions beyond the employee's immediate control, at least in the short-term, which constrain or facilitate his/her behaviour and performance

True

False 2-5 Most knowledge in organizations is explicit rather than tacit

True

False

2-6 Behaviour modification emphasizes involuntary behaviours

False

2-7 The law of effect refers to a permanent change in behaviour that occurs as a result of a person's interaction with the

environment

True

False

2-8 Negative reinforcement is sometimes called avoidance

learning

True

False 2-9 A piece-rate system where employees get paid after they produce a fixed number of units is said to be following the fixed interval schedule

True

False

2-10 Behaviour modification programs often suffer from

"reward inflation," in which the reinforcer either is quickly

forgotten or is eventually considered an entitlement

True

False 2-11 360-degree feedback works best when the results are used for determining pay bonuses, not just employee development

True

False

2-12 Self-reinforcement occurs whenever an employee has control over a reinforcer but doesn't "take" the reinforcer until completing a self-set goal

True

False 2-13 Action learning occurs when we acquire information about relationships in the environment without any conscious attempt

to do so

False