-o0o - - : A17478 : 2014 - Thang Long University Library L Em xin cam tr t n t t nghi b ng d li Em xin ch c p s d ng k c hi uc ng mv l th c hi n Nguy h i c M CL C 1.3.1 Than -1 -1 -2 -3 -4 -5 -7 -7 - 10 10 - 11 - 11 - 12 - 12 - 13 14 16 16 16 - 17 - 17 - 18 18 18 18 19 20 20 - 20 Thang Long University Library - 20 21 - 21 21 22 22 - 23 - 24 24 24 24 25 - 25 - 27 - 27 - 33 -2013 - 37 - 2013 - 40 41 - 41 42 - 43 44 chi -2013 - 45 - 45 2.5 - 2.5.2 C 45 - 46 - 47 - 47 - 49 - 56 - 57 - 59 59 61 - 61 65 - 2013 - 66 - 66 - 68 69 - 70 c - 71 - 71 71 n - 71 - 72 - 73 - 74 - 75 M 76 - 77 - 78 79 - 80 - 80 80 - 82 - 83 Thang Long University Library DANH M C VI T T T ATM CNTT KHCN KHDN NHNN NHTM NHTW NSNN POS SHB TCKT TCTD TKTG TKTT TGNH TTKDTM UNC UNT nt ng p c i c m ch p nh T ch c kinh t T ch ng n ti n g i Ti n g i DANH M C B NG BI b B B ng 2.2 T B B ,H ch c c i 26 26 ng v n c - n 2011-2013 32 cho vay t n 2011-2013 34 i nhu n c n 2011-2013 38 39 n 2011-2013 39 B ng 2.5 T B ng 2.6 Doanh s B ng 2.7 S - ng c ch v TTKDTM t 48 n 2011-2013 48 ch v TTKDTM n at n 2011- 2013 50 ng c n 2011- 2013 51 B ng 2.8 T ng h p m t s ch N B ng 2.9 Doanh s chuy n ti B ng 2.10 Doanh s B ng 2.11 Doanh s ng lo i th t n 2011- 2013 53 c b ng n i t it t n 2011- 2013 57 i 60 n 2011- 2013 60 ch v c n t 62 n 2011-2013 62 B ng 2.12 T tr ng c ch v Internet-Banking, Phone-Banking, Home- Banking, SMS-Banking t 64 64 Thang Long University Library L n U qua t n , t n TTKDTM N - - - 2013 C - D ch v TTKDTM tv ph c t i quy t n th m th c t nh nh v m i gian th c t p ng c ch c nh ng thi t mong nh cs m n ng ph i ng h n ch yc th c hi n Nguy Thang Long University Library i ngang , ,t inh 3.1.2 Chi nh n d ch v TTKDTM t i - ic NHTM Chi hai , 72 Thang Long University Library hay ba, B TTKDTM , SHB t n KHCN , qua n tri TTKDTM - c 73 c TTKDTM Chi SHB , ATM 74 Thang Long University Library C Chi 3.2.2 CNTT n t hi , g SHB C 75 cho chi ng d t -Banking, Home- Banking, Phone-Banking hi , SHB 3.2.3 76 Thang Long University Library TTKDTM cao 77 3.2.5 M TTKDTM Theo chi n Marketing mix (6P) M h TCKT h hi n n nh M 78 Thang Long University Library C n q 3.2.6 CNTT CNTT , C 79 ,c n iv c 3.3.2 Tron n 80 Thang Long University Library TTKDTM NHNN l NHNN DTM g t 81 ,NHNN NHNN 3.3.3 SHB Chi nh SHB 82 Thang Long University Library SHB a SHB SHB i SHB SHB C 83 sau: m Thang Long University Library (2012) -CP Quy Thanh -TTg - -CP , - (2011,2012,2013), - 10 (2011, 2012, 2013), (2008) - 11 12 , - 13 -TTg 14 15 http://doc.edu.vn/ http://luanvan.net.vn/ http://www.thuvientailieu.vn/ http://www.moj.gov.vn/ http://www.shb.com.vn/ http://www.worldbank.org/ http://www.gso.gov.vn/ http://www.sbv.gov.vn/ http://www.vnba.org.vn/ http://www.tapchitaichinh.vn/ http://cafef.vn/tai-chinh-ngan-hang.chn http://www.chinhphu.vn/ http://dantri.com.vn/event/bien-dong-thuong-tang-ngan-hang-2539.htm http://vneconomy.vn/ Thang Long University Library