Page 1/124 VIETNAM GENERAL CONFEDERATION OF LABOUR TON DUC THANG UNIVERSITY FACULTY OF BUSINESS ADMINISTRATION NGUYEN VAN THUAN THE IMPACT OF HIGH – PERFORMANCE WORK SYSTEMS ON EMPLOYEE INTENTION TO QUIT AT BINH SON REFINING AND PETROCHEMICAL JOINT STOCK COMPANY MASTER THESIS Major: Business Administration Code: 8340101 Master thesis Title: The impact of High-performance work systems on employee intention to quit at Binh Son Refining and Petrochemical Joint Stock Company Page 2/124 HO CHI MINH CITY, MAY 2019 Master thesis Title: The impact of High-performance work systems on employee intention to quit at Binh Son Refining and Petrochemical Joint Stock Company VIETNAM GENERAL CONFEDERATION OF LABOUR TON DUC THANG UNIVERSITY FACULTY OF BUSINESS ADMINISTRATION NGUYEN VAN THUAN THE IMPACT OF HIGH – PERFORMANCE WORK SYSTEMS ON EMPLOYEE INTENTION TO QUIT AT BINH SON REFINING AND PETROCHEMICAL JOINT STOCK COMPANY MASTER THESIS Major: Business Administration Code: 8340101 HO CHI MINH CITY, MAY 2019 The master thesis has been completed at: Ton Duc Thang University Scientific supervisor: Dr Do Van Hoa Ton Duc Thang University Reviewer 1: Dr Reviewer 2: Dr The master thesis was defended at Ton Duc Thang University on … … 2019 follow the Decision No: / /TĐT-QĐ on / /2019 The members of master thesis evaluation Council include: Dr ………………… ……………………………… Dr ……………………… ……………………………… Dr …………………… ……………………………… Dr …………… ………… ………………………………… Dr ……………………… ………………………………… Confirmation of the Chairman of the master thesis evaluation Council and the Head of the Specialized Management Faculty after receiving the revised master thesis (if any) CHAIRMAN OF COUNCIL HEAD OF FACULTY ………………………… ……………………………… TON DUC THANG UNIVERSITY SOCIALIST REPUBLIC OF VIETNAM FACULTY OF BUSINESS Independence – Liberty - Happiness ADMINISTRATION THE TASK OF MASTER’S THESIS Sutdent name: Nguyen Van Thuan Student ID: 166001136 Date of birth: 25/5/1984 Place of birth: Quang Ngai Major: Business Administration Code: 8340101 1.The name of master thesis: The impact of high-performance work systems on employee intention to quit at Binh Son Refining and Petrochemical Joint Stock Company 2.The Tasks (original content and data requirements): 3.Date of assignment: ……/… /2018 ( the date of assigning the subject according to the decision) 4.Date of completion: … /… /2019 ( deadline for submission of the master thesis and applications for defense) 5.Scientific Supervisor: Dr Do Van Hoa Ho Chi Minh City, May 2019 HEAD OF FACULTY ……………………… SUPERVISOR Dr Do Van Hoa STATUTORY DECLARATION I assure that this is my own research under the scientific supervisor by Dr Do Van Hoa The research contents, results in this master thesis are honest and unpublished in any form before The research data in the tables for analysis, comment and evaluation are collected by the author from various sources in the reference section In addition, in the thesis I also use some comments and evaluations as well as data from other authors and other organizations with source citation and comment If any fraud is found, I will take full responsibility for the content of my thesis Ton Duc Thang University is not related to violations of copyright caused by me during the implementation process of this master thesis (if any) Ho Chi Minh City, May 2019 Author Nguyen Van Thuan The master thesis was defended at Ton Duc Thang University on …/…./2019 follow the Decision No: / /TĐT-QĐ on / /2019 ACKNOWLEDGEMENTS I would like to express my deepest gratitude to my supervisor - Dr Do Van Hoa, who has provided insightful discussions, valuable comments, constructive criticisms and supported in the preparation and completion of this thesis I also sincerely thank the lecturers who have taught and dedicated knowledge in the Master of Business Administration training program This is a very important basis for me to successfully implement this master's thesis successfully I would also like to thank the leaders of Ton Duc Thang University, the postgraduate department and especially the business administration department for creating favorable conditions for me throughout my study and graduation thesis Giving my special thanks go to all the Division manager of BSR who have allowed me to interview staffs, collected data , time and invaluable insights which greatly contributed to the completion of my thesis I would also wish to thank all my friends as well as TDTU MBA classmates for their kind help, and moral support and encouragement My sincere thanks are due to all the Production Division's staffs of BSR, who have been very supportive and nice whenever I need their help They have partly contributed to the completion of my thesis And finally, I would like to sincerely thank my family and relatives for understanding and sharing the difficulties, making them a spiritual support for me to complete this course Nguyen Van Thuan ABSTRACT Although theoretically and empirically established in the literature, the HPWS-performance relationship remains unexplored research questions This study aims to further this stream of research by examining relationships among highperformance work systems (HPWS), job control, job demand, job stress, job performance, and intention to quit in a Vietnamese context We build upon the idea of rhetoric versus reality about HPWS to suggest that these negative consequences could be improved when HPWS are also implemented in the moderation role of job control, or discretion given to employees in determining how to conduct job responsibilities in the firms In order to conduct so, we draw on job demands– control theory and job demand – resource theory, and synthesize relevant literatures to hypothesize and test mediation relationships of job demand and job stress on HPWS perception and job performance and intention to quit, and moderation relationships of job control on HPWS perception and job demand, job stress, based on a sample of 529 workers (including 444 team members and 85 team leaders) in 14 departments/divisions from Binh Son Refining and Petrochemical Joint Stock Company Results of this research highlight the importance of individual outcomes as key effects of HPWS on HR outcomes such job performance and intention to quit Based on componential theory of job demand – control theory and job demand – job resources theory, the researcher suggests the mediating roles of job demand, job stress on HPWS and job performance and intention to quit Also of interest is that the researcher finds that the moderating role of job control on the association between HPWS and job demand and job stress Keywords: high performance work systems, job demands, job control, job stress, job performance and intention to quit ABBREVIATION BSR CFA CHCR CI CFI CPS CTC EFA HPWS HR HRM MBI-GS MSEM RMSEA SDT SEM SRMR TLI TDTU OLBI UWES Binh Son Refining and Petrochemical Joint Stock Company Confirmatory Factor Analysis Collective Human Capital Resource Climate for Initiative Comparative Fit Index Climate for Psychological Safety Componential Theory of Creativity Exploratory Factor Analysis High Performance Work Systems Human Resource Human Resource Management Maslach Burnout Inventory-General Survey Multilevel Structural Equation Modelling Root Mean Square Error of Approximation Self-determination Theory Structural Equation Modelling Standardized Root Mean Square Residual Tucker-Lewis Index Ton Duc Thang University Oldenburg Burnout Inventory Utrecht Work Engagement Scale TABLE OF CONTENTS 10 LIST OF TABLES Table 2.1 Terminology of the High Performance Work Systems 10 Table 2.2 Definitions of High Performance Work Systems by Strategic HRM Scholars 12 Table 2.3 Best Practices of HPWS Literature 14 Table 2.4 The sources and detail of items scales 40 Table 3.1 Structure of Dung Quat oil refinery mian products .41 Table 4.1 Descriptive Statistics of variables 43 Table 4.2 Means, standard deviations and correlations of variables 45 Table 4.3 Summary table of variables and scales after Cronbach’s Alpha analysis 52 Table 4.4 Summary of fit indices of CFA for HPWS 64 Table 4.5 Multilevel Path Analysis Results for HPWS CFA test 65 Table 4.6 Results for test Hypothesis 66 Table 4.7 Results for test Hypothesis 67 Table 4.8 Results for test Hypothesis 68 Table 4.9 Results for test Hypothesis 69 Table 4.10 Results for test Hypothesis 70 Table 4.11 Results for test Hypothesis 71 Table 4.12 Results for test Hypothesis 72 Table 5.1 Summary of the hypotheses testing 76 Table 5.2 Multilevel path analysis results .77 ... development of the profession, and the analysis and description of the work to improve the efficiency of the employees and BSR 1.5 Structure of the thesis The structure of the thesis will include: - Chapter... ………………………………… Confirmation of the Chairman of the master thesis evaluation Council and the Head of the Specialized Management Faculty after receiving the revised master thesis (if any) CHAIRMAN OF... 4.10 Results for test Hypothesis 70 Table 4.11 Results for test Hypothesis 71 Table 4.12 Results for test Hypothesis 72 Table 5.1 Summary of the hypotheses testing 76