Chapter 5 - Power and influence. This chapter has defined power as the capacity or potential to exert influence, influence tactics as the behaviors used by one person to modify the attitudes and behaviors of another, and influence as the degree of change in a person''s attitudes, values, or behaviors as the result of another''s influence tactic.
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Trang 2CHAPTER FIVE
Power and Influence
Trang 3the capacity to produce effects on others or the potential to influence others
Trang 4the change in a target agent’s attitudes, values, beliefs, or behaviors as the
result of influence tactics
Trang 5Sources of Leader Power
• Furniture and office arrangements
• Prominently displayed symbols
• Appearances of title and authority
• Choice of clothing
• Presence or absence of crisis
Trang 6Sources Of Leader Power In the
LeaderFollowerSituation Framework
Followers
Leader
Situation
Expert
Reward Referent Coercive
Legitimate
Trang 7Sources or Bases Of Power
• Expert – the power of knowledge
• Referent – power based on the
strength of the relationship between the leader and the followers
• Legitimate – formal or official
authority
Trang 8Sources or Bases Of Power continued
• Reward – influence due to control over
desired resources
• Coercive –influence through the
administration of negative sanctions or the removal of positive events
Trang 9Motivations To Manage
• Maintaining good
relationships with authority figures
• Wanting to compete for
recognition and advancement
• Being active and assertive
Trang 10Motivations To Manage continued
• Wanting to exercise
influence over subordinates
• Being visibly different from
followers
• Being willing to do routine
administrative tasks.
Trang 11Assessing Types Of Influence Tactics
IBQ
Rational persuasion Inspirational
appeals
Consultatio n
Ingratiation
Personal appeals
Exchange
Coalition tactics
Pressure tactics
Legitimizing tactics