INCREASING YOUR CULTURAL INTELLIGENCE

All successful communications are a small miracle—it’s not easy to understand others and be understood. But if you’ve ever traveled to a foreign country and struggled to figure out how to line up at a store, greet a colleague, or buy a friend a drink, you know that miscommunications increase when we speak across cultures, as we all do in a globalized society, whether we’re working in our home countries or abroad.

CHAPTER 6:INCREASING YOUR CULTURAL

INTELLIGENCE

• WEAVING TOGETHER THE STRANDS

1.How do you weave them together to increase your cultural intelligence?

2.What practical actions can you take to become a savvier international

professional?

3.What can you do about what you’ve

read, heard about, thought about, and experiencaed firsthand?

Cultural intelligence involves three components

Knowledge about Culture (facts and cultural traits)

+ Awareness ( of yourself and others)

+ Specific Skill (behaviors)

= Cultural Intelligence

First:

- dealing with people who are different from you

on the five basic cultural scales presented in part 1.

- blend a discussion of the nineteen other minor scales on which you ranked yourself and your

colleagues in part 5.

• Practical working know-ledge of a country

• A framework for considering international ethics issues.

• Communication skill

- face to face contact

- specifioc behaviors you can put into practice

• Practical working know-ledge of a country

- necessarily more abstract or conceptual

- reaserching your target country and explain why it’s the right direction

- find relevant, specific information

• Framework

- engaged in international business at home or aboard, in

diplomacy, or in serving diverse populations within your own culture

- the bottom of the iceberg values, beliefs, attitudes, and

philosophies dis-cussed in part 1.

INTERCULTURAL COMMUNICATIONS

Name: Nguyễn Phương Linh

Student ID: 15140048

Dealing with Diferences in the Five Scales

Give you:

 A better understanding of the directions in which cultural differences are likely to lie between you and your international counterparts.

 An initial idea of what to watch for in your interactions with people whose cultural orientation is on the opposite side of the scale from your own.

EQUALITY VERSUS

HIERARCHY

If you are dealing with people more focused on equality than you, the

following advice applies:

 Have less of a hands-on management style and that you sometimes allow employees to complete tasks without heavy intervention from you.

 Express your opinions confidently even if you do not have positional power.

If you are dealing with people more focused on hierarchy than you, these

suggestions apply:

• Recognize that men and women man play

distinct social and work roles

• Changing someone else’s entire society, learn

the different roles people play and honor

them within the boundaries of that society

• Learn which person can accomplish the task

you want taken care of

• In hierarchy-focused cultures, people may

not have the same social flexibility or

mobility you are accustomed to, but they are more likely to have a clear identity.

Presenter:Lam Gia My Student id:15010055

CULTURAL INTELLIGENCE

Direct versus indirect

• If you are dealing with people who prefer to be more direct

than you: try to say what you mean concisely and directly

It”s usually quite acceptable to say “No” or “I cant”

• Focus on more what is said than how it is said

• Many direct culture emphasize the written word and

contracts Legal contract are not merely symbolic and they don’t imply mistrust ,they should be treated seriouly

• Expect some conficts to be dealt with more openly

than you may be accustomed to.this should mean a loss of face for you.

• To people from indirect cultures silence may mean

disagreement or reluctance or simply thoughtful

respect,but to people from direct culture silence mean nothing.

• People from direct cultures are

often linears thinkers and they may become impatient if you don’t

quickly get “straight to the point”

• If you are dealing with people who prefer indirect

than you:be prepared more tact than usual Be

mightful of how you say things,not just what you

say Also pay attention to what is not said,and watch for nonverbal clues.

• Noctice and then try to use the formalities,protocols

and appropriate diplomatic and respectful language people employ when speaking.

• Be very cautious about raising diifficult topics or

resolving sensitive issues.

• Be especially mindful not to be overly direct in

situations involving conflict.

• Indirect people can be circular thinkers and generally

don’t like to jump straight to the point You may need

to resist the urge to push the conversation or meeting

in order to get your indirect colleagues to state a point directly

Individual versus group

• If you are dealing with people who have a more individual

focus than you:

• You may need to be more independently resourceful and take individual initiative in new way The goal of the team may be the most important,but you may be expected to focus more on your individual performance and what you contribute individally.

• In individually focused cultures,command or

collaborative decision making styles are more

common than the consensus style Be prepared to make decisions on your own in situations where you might normally consult with your superior or include your team

• Employee are often motivated by personal

incentives and expect to be rewarded similary A personal reward for” employee of a month” or

“top salesperson” may motivate people more than impersonal group reward such as”best sale team”

If you are dealing with people who who are goup

focused than you:Be mindful of group goal,group

performance,and generally place the group before yourself,remember,your own individual initiative

is not the best way to demonstrate your value as

an employee.

• While people from individuaalistic cultures may

prefer personalized reward systems,people from group oriented culture often feel akward when

singled out like this,because the team performance may be more importance.one person will not be

comfortable taking all the recognititon Find way

to to recognize the group’s performance,not what

an inividual has contributed to the group

• Consensus or collaborative decisicion making style

are common Be prepare to incorporate others

more and to move more slowly through the

decision making process as a result.

TRAN HA LAN ANH- 15010159

TASK VERSUS RELATIONSHIP RISK VERSUS CAUTION

TASK VERSUS RELATIONSHIP

Task focused :

Work relationships Dissolve equally quickly

What you do and

Not who are you

Time is scarce

But

Distinguish between work time and time off

Relationship-focused cultures

Risk versus Caution

Comfortable with risk

 Business plans are often on the present and the very near future, and cover the next few quarters of years, not the next 20 or 50 years.

 Informed and calculated risks, and you to raise your comfort level with such risks.

Comfortable with caution

For example: Japanese Walkman



These people have the reasoning style of working toward the conclusion necessarily involves careful study and patience.

Communication Skills

Name: Trinh Thi Thu Hien (15010049) Nguyen Thanh Hien (15010044)

Communication skills comes in many forms:

• Verbal Communication

-Verbal or oral communication uses spoken words to communicate a message When most people think of verbal communication, they think of speaking.

• Non-verbal communication

-Non-verbal communication includes body language, gestures, facial expressions, and even posture.

• written Communication

-Written communication is essential for

communicating complicated information, such as statistics or other data, that could not be easily

communicated through speech alone

The Importance of Communication Skills in

the Workplace

- Good communication skills will help you

become more efficient and productive at work -Good communication skills will give you the confidence to speak up and present your ideas

in a clear way.

Ten tips for making the most of your English

Tip 1: Avoid sports and military idiomatic

Tip 2: Keep it simple

• Sometimes in an effort to speak

properly or clearly, people choose words such as utilize instead of use.

Tip 3: Give and seek feedback

1 Closed-ended questions: These usually

begin with do, did, does, is, are, will, or can These question can be answered with a

simple yes or no.

2 Open-ended questions: These usually begin

with who, what, why, where, when, how, or how many.

Tip 4: Speak slowly and clearly-but not loudly

• Be sure not to speak

insultingly slowly, and be

sure not to shout.

Tip 5: Repeat if necessary

Tip 6: Use precise language

• Familiar expressions such as “take the

bus” or “ catch the bus” can be

confusing.

• And is it the bus that “ takes” us or do

we “take” it? To say “ride” the bus

may be clear If these are confusing,

what we call two-word verb are a

nightmare for English learners.

Tip 7: Use clear and common gestures.

Tip 8: Write it down

• Written material can be taken away

and read at a leisurely pace without pressure

Tip 9: Offer examples

• Examples help to support an idea Here is

an example of a typical misunderstanding

I have hat with limited-English speakers, and variations I have used to find the

information.

Tip 10: Summarize

for summaries of what you have just discussed.

LEARN TO SPEAK A RELEVANT FOREIGN

LANGUAGE

Phạm Đông Mỹ Phương

What is foreign language?

Trilingual and Bilingual

The benefits when you learn to speak

a relevant foreign language?

• 2 Opens doors for businesspeople

FLUENCY IS NOT REQUIRED

• How to improve your fluency?

• 1 Talking with people from

another country

• 2 Set a reasonable goal

LEARN THE SIX BASICS

1 YES 2 NO.

3 PLEASE 4 THANK YOU

5 HELLO 6 GOOD BYE

PAY ATTENTION TO THE FORMALITIES

AND PROTOCOLS

• IN FRENCH, FOR EXAMPLE,

Tu ( you )  close friends and

children.

vous ( also “you” )  adult

acquaintances, strangers, and when speaking to more than one person.

• Spearker of Spanish, Portuguese,

French, Italian, German, and other

languages like to add “ miss”,

“madam”, or “sir” at the end of

sentence or expression to show respect (“ thank you, sir” )

• In the United States cashiers say “

thank you”, and you respond “

thank you Good bye”

• In France when cashiers say “

thank you”, you merely say “ Good bye”.

When people use greetings

• It’s include more elements than

“hello”: question about family, health, have eaten yet

( China ) or slept well ( morning

in Hausa )

• In France, to not say hello

( accompanied by handshake for men or a kiss on cheek for women)

been satisfied with a nod of

the head or/and a “hey”.

Be a Sympathetic

Native Listener

• Interviews: “ Graduation Proficiency Test”

• You can be a sympathetic native listener •You can encourage those to whom you talk to be sym- pathetic native listeners

For example:

• I encourage you to find ways in which you can listen sympathetically

•You can effectively encourage others to

do the same without losing your temper

A WORD ON USING TRANSLATORS AND

INTERPRETERS

Pham Thien Tran - 15010093

- Computer

helps us many

things in translation

-Translators

BE CAREFUL WHEN USE IT TO LANGUAGE TRANSLATION

PROGRAM.

- JUST:

available on Friday.

Translators

• THE EPOCHAL SCOOTER

Translators

Are they trying to say

“The scooter

of time?” or

“The unparalleled scooter?”

Are they trying to say

“The scooter

of time?” or

“The unparalleled scooter?”

They are performing “live”

Interpreters

• Interpreter who are speaking by your side In a sense, on your

behalf

• Interpreter should not overly

dramatize what you are saying.

• Make sure you always speak for yourself, never let the interpreter answer the question for you.

Interpreters

- SOME HELPFUL GUIDELINES:

1 Look at he/she while they are speaking and while you are speaking to them

2 Plan carefully before the interpreted conversation is to take place.

3 You need to restructure activities.

4 Avoid humor with presentations.

5 Agree to a few ground rules and procedures with your

interpreter in advance.

6 If you deal with difficult or sensitive topics, ask the

interpreter not to “sanitize” your messages or revise it to

be culturally or politically correct.

Interpreters

Member: Nguyen Thi Oanh

-15010147

Target country

knowledge

1 Historical overview

 Foreign counterpart’s country

Chinese culture

Malaysia indonesia

singapore

Language, surname,

Language,cuisine , farming and

metallurgy,

Music, language, clothing,…

Taiwan Conflict China

Example :

 What are the main industries in the

country you deal with?

 Who are the major trading partners in the region?

 What is a «livable wage»?

 At what age do people retire?

 Does the country welcome foreign

investment?

 How have the markets of the country performed over last several years?

 And so forth

The main industries:

-Manufacturing industry -Mining industry

-Energy industry -Agriculture industry

The major trading partner:

-ASEAN -EU

SOCIAL STRUCTURE

AND ETHNICITY

Trần Văn Trúc

• Attitudes toward elitism or egalitarianism

lead me to a third vital aspect of knowing

about a country or region: social and ethnic patterns.

• Take Australia, for example The

white Australians originally came

to their island as deported convicts, and the local aboriginal population was decimated by disease and

warfare

In Saudi Arabia not separation of church

and state

Islamic law, prayer schedules five times a day

Race, ethnicity, and class structure

INTERNATIONAL ETHICAL ISSUES

LÂM TỐ LINH

15010164

ETHICAL :

- PERCEPTIONS:

Cultural context determines what is right

and what is wrong.

ETHICAL :

- INFLUENCES:

Cultural differences (different ethical perceptions) necessarily lead to conflicts.

ETHICAL :

- SOLUTION : you must understand about ethical issues which

you may face

What you ultimately decide to do about them is

entirely up to you

ETHICAL :

- EXAMPLES:

THE EXTENSION: