Paris Graduate School of Management Thai Nguyen University INTERNATIONAL EXECUTIVE MASTER OF BUSINESS ADMINISTRATION PROGRAM THESIS TITLE: IT DEVELOPMENT STRATEGY FOR SUFAT VIETNAM CORPORATION PERIOD 2013-2018 Student name: TRIEU QUANG MINH Intake I 2012 MỤC LỤC Graduation thesis INTRODUCTION CHAPTER I: THEORETIC BASIS .6 I THE CONCEPTS, ROLES OF BUSINESS STRATEGY Business strategy of the enterprise The roles of business strategy Factors affect the building of strategy II Information management and information technology 15 Theory of information management system and information technology .15 1.1 Theory of information management 15 1.2 Overview of Information Technology 17 The roles of Information management and Information 19 Technology for the company management activities 19 Strategic options for information technology applications 21 III Vietnam Local Businesses’ experiences in this area .22 Valuable experiences that Vietnam enterprises should learn 23 The application of IT in business 23 - Challenges for CIOs in Vietnamese enterprises 25 CHAPTER II: ANALYSIS OF BUSINESS ENVIRONMENT AND INFORMATION TECHNOLOGY IN SUFAT VIETNAM CORPORATION 26 Enterprise overview 26 External environmental analysis 27 2.1 Macro environment (PEST model) 27 2.2 Business environment (5 forces) 30 2.3 Analysis of enterprise’s inside 32 IT Status at SUFAT VIETNAM 44 3.1 Information and Administration 44 3.2 Property relationship between IT and Business 46 3.3 Human assets 50 International Executive Master of Business Administration Program Page Graduation thesis 3.4 Summary of SWOT analysis 52 CHAPTER III: RECOMMENDED STRATEGY 55 I Vision and Mission 55 II Strategy recommendation for Sufat 56 III Implementation (Solutions) .57 IT solution .57 Detailed Action Plan 73 Plan for implementing the IT strategy 77 CONCLUSION .81 International Executive Master of Business Administration Program Page Graduation thesis INTRODUCTION Nowadays, information technology (IT) becomes one of the best solutions to manage the enterprise The suitable IT applications help transfer information in the enterprise quickly and more precisely: production manager knows the daily output of the enterprise to compare with the proposed plan, the chief financial officer knows the cash and debt situation of the day without waiting for monthly report, HR manager seizes the work situation of employees to have flexible plan of personnel mobilization to serve objectives, production plan, and executive director finally seizes all those above things whenever he wants This helps executive director seizes the operation situation of the company in anytime and anywhere, and simultaneously make the timely adjustment as soon as new issues arose However, the enterprise needs to know a reasonable, affordable investment for technology solution packages promote the most effective in their admissible conditions The requirement of effective IT system (including machines and application software) and parts in the system must be compatible with each other as well as be able to transmit information quickly Especially in the motorcycle industry where IT is increasingly playing an important part and applied in all processes from production management, marketing, finance to expansion of business operations abroad and product designs based on requirement of customers For Sufat Company – a motorcycle manufacture in the country, are suffering fierce competition from big Japanese manufacturers When planning IT strategy for Sufat, the following questions need to be made and answered: - Is the motorcycle business industry of Sufat received effective support from IT? - Can the company significantly improve when redirecting use resources and applying IT? - How doesSufat improve the relationship of exchange information between other departments? - What IT orientation will Sufat follow to match the company potential while still ensuring effective competition? International Executive Master of Business Administration Program Page Graduation thesis Because of the above reasons, the research of IT factual situation in Sufat, the application of IT deployment experiences from other countries in the world, since then making the plan to build strategic development of IT for Sufat in period 2013 – 2018 are really essential International Executive Master of Business Administration Program Page Graduation thesis CHAPTER I: THEORETIC BASIS I THE CONCEPTS, ROLES OF BUSINESS STRATEGY Business strategy of the enterprise a Concept of business strategy: According to the traditional approach, business strategy is considered as a long-term overall of an organization in order to achieve long-term objectives The researcher of management history, Alfred D Chandler said that “strategy is the determination of basic long-term objectives of an enterprise and the operation program with allocation of the necessary resources to achieve those objectives” As such, his ideologies expressed clearly that strategy is a planning process with wisdom, in that the enterprise chooses their own objectives, determines the operation program to complete best these objectives and seeks to allocate corresponding resources The traditional approach has the advantage that makes the enterprise easily imagine the necessary work to plan strategy and see the benefits of strategy with aspect of longterm plan However, in the nowadays volatile business environment it shows the limitations of the traditional approach because it isn’t able to adapt flexibly to changes of business environment Under the current approach, strategy may be larger than what the enterprise intends or plans to implement According to Mintzberg’s opinions, he thought that strategy is a model in the flows of decisions and action programs The model can be any type of strategies: the pre-designed strategy or mutant strategy The modern approach helps the enterprise easily responds flexibly to the changes of business environment and promote the creativity of the members of the enterprise However, it requires the leaders, manager must have qualification, ability to predict the conditions for strategy implementation and evaluate the value of mutant strategies Through the above approach, we can understand: the business strategy of an enterprise is an art of building long-term objectives and implementation policies in order to orient and create competitive advantage of the enterprise International Executive Master of Business Administration Program Page Characteristics of business strategy of an enterprise: Graduation thesis - Long-term orientation: Business strategy set objectives and determines the development direction of the enterprise in long-term period (3 years, years, 10 years) in order to orient operation for the enterprise in a business environment - Objective: business strategy often determines clearly the basic objectives The business orientation of each enterprise in each period and policies in order to implement correctly the objectives set out - Relevance: this requires enterprises when building business strategy need to evaluate correctly the factual situation of their business activities At the same time they must regularly review and adjust to be suitable for environmental changes - Continuity: business strategy must be reflected during process continuously from the elaboration, implementation, inspection and evaluation to strategic adjustment - Business strategy in current conditions cannot be separated from the competition because business strategy ensures competitiveness of the enterprise in the market In the current globalization process, the business operations are connected all over the world creating the influence and interdependence Since then it creates fierce competition among enterprises in the industry as well as the industry in the economy b Classification of business strategy in the enterprise: Depending on the different classification criteria we have different types of business strategy * Based on the practice of business strategy: - The expected business strategy: is the overall combination of the objectives, policies and action plans in order to reach the expected objectives of the enterprise This strategy is made to demonstrate the will and long-term action plans of an enterprise made by the leaders, managers - Realistic business strategy is the expected business strategy adjusted to fit the business environment factors taking place on actual when implementing The expected business strategy will become realistic business strategy when conditions and actual circumstances in strategy implementation have ability suitable for International Executive Master of Business Administration Program Page Graduation thesis conditions and circumstances have been taken into account in the expected business strategy * Based on the level of business strategy: - Enterprise-level business strategy: is the overall business strategy in order to orient the enterprise operation and the allocation method of resources to achieve the general objectives of the enterprise - Business unit – level business strategy: aim to build competitive advantage and implementation method in order to locate the enterprise in the market - Function - level business strategies: is the strategies related to particular activities of the enterprise in order to support enterprise-level business strategy and business unit – level business strategy * Based on the implementation scale of the business strategy: - Domestic business strategies: are the long-term objectives and particular action plans of the enterprise in order to develop their operation in the domestic market - International business strategies: are the overall objectives in order to create competitive position of the enterprise in the international market * Based on the importance of the business strategy: - Mixed business strategy includes: horizontal mixing, vertical mixing - In-depth business strategy: market penetration, market development, product development - Expansive business strategy: concentric diversification, horizontal diversification, mixed diversification of activities - Specific business strategy: Joint venture, linking, narrowing operation, liquidation The roles of business strategy Business strategy plays an important role for the existence and development of each enterprise The right business strategy will create a good direction for the enterprise, business strategy can be considered as the Lodestar leading the enterprise in the right direction In fact, there are many enterprises thanks to the proper business strategy that achieve successes, overcome competitors and create its position in the market International Executive Master of Business Administration Program Page Graduation thesis Business strategy provides many benefits to the enterprise, the importance of it shown in the following aspects: - Business strategy helps the enterprise orient its activities in the future through analysis and prediction of business environment Business is an activity that is always under the influence of the external and internal factors Business strategy helps the enterprise has both flexibility and initiative to adapt to the market changes, at the same time ensure that the enterprise operates and develops in the right direction It can help the enterprise strive to implement objective of improving its position in the market - Business strategy helps the enterprise seizes opportunities as well as fulfilled risks for the resource development of the enterprise It helps the enterprise exploits and use reasonably the resources, promote the strength of the enterprise - The strategy creates an orbit operation for the enterprise, helps the enterprise to link individuals with the other benefits together towards a common purpose, develop the enterprise It creates a closed link among employees and between managers with employees Thereby to strengthen and enhance furthermore the internal force of the enterprise - Business strategy is the effective competitive tool of the enterprise In the current conditions of globalization and economic integration, create the influence and mutually dependent among enterprises The process has created fierce competition among enterprises in the market In addition to competitive factors such as: price, quality, advertising, marketing, enterprises also use business strategy as an effective competitive tool Factors affect the building of strategy If want to build its suitable strategy, the enterprise should pay attention to analyze influence factors, they divide them into the following group: - Group of factors in macro environment - Group of factors in industry environment - Evaluation of internal enterprise a) Analysis of macro environment: International Executive Master of Business Administration Program Page Graduation thesis Macro environment is the overall factors outside the enterprise, has influence on the demands of the industry and affects directly benefits of the enterprise It includes factors: growth rate of the economy, interest rate, inflation, exchange rate, unemployment rate and policy of finance-monetary, etc The factors of economic environment can provide opportunities or challenges to the operation of an enterprise If the economy grows at a high speed, it will impact the income increase of the segments of the population leading to increase payment ability for the demands This leads to the diversification of demands and aggregate demand of the economy tend to increase In addition, the growth rate of the high economy, the enterprise has ability to increase productivity and business efficiency items, has ability to scale up and increase accumulate capital This increases demands of the large enterprise to make the business environment more attractive - The factors of the law and the state management: The factors of the law and the state management also affect the conveniences and difficulties of the environment The creation of a healthy business environment or not isn’t entirely dependent on the factors of the law and the state management of economy The promulgation of legal system put into life and the good operation quality of state management agencies in economy is the condition to ensure the fair business environment, facilitate the enterprise to have healthy competitive opportunities and vice versa In addition to understand and comply with the policies and laws of the state, the enterprise has healthy competitive opportunities and vice versa - The factors of technique-technology In the current trend of economic globalization, the rapid development of all fields of technique-technology, especially information technology affects directly business activities of all relevant enterprises The development of technique-technology makes the product life cycle tends to increasingly shorter Thus, the good research, understand and application of technology are the prerequisite to enhance the competitiveness and business efficiency of the enterprise The new techniqueInternational Executive Master of Business Administration Program Page 10 Graduation thesis Management of the purchasing limit and the estimated expenditures in future Sufat leaders can control spending not only by the usual legal documents, ERP systems also meet this requirement through the allocation of a budget for each item of expenditure For any expenditure items with budget controlling, the system will not allow updates the transactions relating to the items that if these item exceeds your budget limit Depending on the level of control, the system will alert the transaction or refuse to update the transaction until the budget limit is adjusted In parallel with the above requirements, the financial plan control of Sufat is also paid attention Through the mechanism of automatic arising of expenses when purchasing goods and services, companies can forecast committed future expenditure (through payment terms when purchasing ) and be active on a payment plan or in other words, estimate the capital source for being active in business Support different purchasing forms ERP system will support various purchasing form of Sufat, signing the frame contract to make orders in many times Besides, the system needs to manage suppliers of much information on multi-levels like a group with a number of affiliates and branches At the same time, the system support different currency in transactions Therefore, through management by ERP, the purchasing management will be decentralized and managed in all steps, the management board can know where the orders are in the procedure and know which orders need to be paid as well as the decrease or increase in the purchasing for each specific equipment to check the abnormal change in the operation c) Application of ERP in the selling activities For the ERP system, the orders go under an automatic procedure from the time the dealers receive the orders to the time of shipment on board or delivery and the financial department issues invoices ERP software system helps the company follow up the order easily and the Production, warehouse and delivery division cooperate while they are in different place at the same time For the Selling management, all the most important and interesting of the Enterprise will be under the effective management of leaders At the same time, the module International Executive Master of Business Administration Program Page 69 Graduation thesis helps the Marketing and Selling division perform best their responsibilities The increase or decrease in the selling performance will be compared at any time The module of Selling Management of ERP needs to meet the following basic requirements: Follow-up and record the order implementation Manage the orders by the dealing forms set by the module users For example, the retail order, agent order, production contracts, processing contracts and so on Checking the order procedure based on the business activities: - Establish the orders - Establish of the detailed delivery term according to the commodities, quality, time, place - Generate the delivery time according to the delivery term - Follow-up of the delivery process: make the delivery sheet, store output sheet, record the delivered volume according to each time of delivery, allow the follow-up of the consignment and so on Issue the invoice, record the receivables, record the customer debts according to the payment term after implementing the delivery One order can be delivered in several times and several invoices can be issued in one delivery (the VAT is automatically calculated when determining the import tax) Follow up of the export-import activities: export-import quota, related document Calculate and allocate cost related to the sales activity Record and process the returned goods Sales supporting information - Record and save information related to the products, services of the company like the changes in price, functions and features of the product Search, classify and filter all the necessary information for the daily works on products, prices and partners - Support, the currency conversion according to the exchange rate - Send email to a number of customers at the same time right from the module - Follow up the market changing situation International Executive Master of Business Administration Program Page 70 - Graduation thesis Do the statistic of contracts including the contracts under implementation, future contracts and the liquidated contracts - Link the related documents to the contract agreement Management of customer relationship information - Follow-up of customer information: name, address, telephone number, representative and so on Storage of customer information in hierarchy in the sales area, customer groups Allows customer statistical in different aspects - Management of customers: Based on the receivables/ payments to customers from the payment term, then the customer debt will be automatically calculated - Record of the customer’s feedback and claims, then have the corresponding solutions Making the business plan The business plan in the sales management modules includes the following components: - Sales Planning: record information specified in terms of revenue by region, by time period and by goods - Marketing plan: define the marketing strategy and marketing costs on each item, allowing registered sales targets for sales staff and customers, provisions of the sales commission and bonuses - Cost allocation plan (based on the budget allocations for the sales department) - Update the implementation plan - Compare the plan with reality - Generate and develop a business plan System of reporting and analyzing the business situation (revenue, selling cost, debts and so on) - Revenue Statistics, the costs of different criteria such as customers, products and services - Analysis of business performance according to various criteria - Analysis of the employee's work International Executive Master of Business Administration Program Page 71 Graduation thesis - Automatic output of reports and statistics in the form of data or chart with the options according to the needs of the user: Thus, the sales management system will help the leaders know the sales, cost of sales activity in each area, for each type of product and each sales staff, each distribution agent, then build the sales plan and implement the plan reasonably in each region with appropriate supporting policies The software also helps build a CRM base which is strong enough to give out timely customer care policy d) Application in production management ERP software Manufacturing companies, especially companies who want to joint venture together often find that business units of the same company are using the different working method and computer systems ERP systems provide the standard methods to automate the steps of the production process The standardization of the above processes and the use of same dedicated integrated computer system can save time, increase efficiency and reduce the work volume ERP in production process management: The production process is described in the following chart Production planning Production planning is often one of the key objectives of an ERP software Planning software makes use of materials, labor and machinery both in quantity and quality International Executive Master of Business Administration Program Page 72 Graduation thesis to easily compare with the actual data Therefore, the software should allow planners to arrange i) the capacity demand and existing capacity to meet customer requirements; ii) make use of machinery and labor; and iii) production scheduling In addition, the software should set up different production progress reports and a function of this report is to alert the production manager in a timely manner Normally, the software developed in the country not have the ability to notify the user when the production reaches to a limited number for a particular order Integration with inventory and sales module The production module must integrated with the inventory module, and in some software, they combine to become one Also, it would be helpful if the sales management module connected to the module inventory and production management module Such as the sales department may need to regularly check the progress and existing production capacity so that they can inform this to customers Production progress report: ERP software is capable of notifying users about the completion of certain stages in the production process for a particular order Detailed Action Plan Training the IT human resource To reach the objectives set out in the first part of this chapter, the entire Sufat IT applying staffs need to be trained to achieve a certain level For the IT staffs, the continual IT personal capacity development is essential The training of human resources of Sufat will be made according to the following program:: 1- The program of universal training for the entire production division from the overman upward The entire office staffs, consumption companies, domestic and international branches before 2012 so that they can be proficient in applying Words, Excel, etc and in using PC devices for reporting, online meeting 2- The program of English teaching universal for communication (Certificate A) for overmen and office staffs, certificate B for market staffs, engineers in the design departments and the department heads, managers upward by 2015 International Executive Master of Business Administration Program Page 73 3- Graduation thesis The training program of proficient use of design software including Core photoshop- Autocad- CAD/CAM and CNC machine programming, meeting the demand of new product design 4- The training program of dedicated team for working on the advertisement, customer care by 2015 5- Selecting 01 senior staff in the company for the deeper training on IT He will be CIO in charge of IT by 2015 6- By 2018, all the office staffs, designing engineers, accountants, managers reaches the same level to that of FDI leading brands Serving the ERP application, Sufat will have one specific training program for staffs of financial accounting, trading and manufacturing ERP remove individual computer system in the department of Finance, Human Resources, Production and Warehousing and replace them with a unified software program divided according to the different software modules which are approximately the same to the old individual systems The department of Finance, Manufacturing and Warehouse will still have their own software except now the software will be linked so that staffs in the Finance department can look into the warehouse software to see the order was delivered or not But training employees to use ERP and change the way they work is a long way because the Finance staff and warehouse staff will use the same software and they will enter information which influences employees in other departments To perform correctly, they must have a deep understanding of the working way of other employees in the company The IT infrastructure The IT infrastructure in the enterprise must be synchronous construction and modernization to meet the performance goals stated in the orientation of developing open source system, according to the standards of open systems allowing the easy expansion of scale and technological upgrading By 2018, the IT infrastructure system must be completed at basic level in 04 areas i Internal management - Provide seamless service for staff members, users Using server for information sharing International Executive Master of Business Administration Program Page 74 Graduation thesis - Implementation of HR management software to ensure the function - Automatic attendance check using fingerprint instead of POS payment, income tax and insurance payment All the units are equipped with computer system connected to intranet with high speed, director- leveled employees in the country and in the foreign countries are equipped with portable personal company for convenient usage at any place ii.ERP information integrated management system Clients For implementing ERP, the clients should meet the following requirements: • Minimum operation system of Windows 2000/XP • Minimum configuration of Pentium IV 256 MB Ram Serve Requirements The serve contains all the data of the Company and serve the working of a large number of people working on different places with different purposes Therefore, the serve must satisfy the following requirements: • The system must provide a continuous working environment with high readiness • Ensure the data security • Process and return the result to user in an acceptable time ( not creating working obstacles and time waste for the users) • Easy in operation and system maintenance • Can be extended and upgraded • Can be recovered in case of force majeure • Clients provide the interface allowing users to input data, sending inquiries, printing reports • Application Server receives and handles the inquiries sent from the clients • Database Server contains all the application system information, receives inquiries, handles the inquiries and returns the results, serving the work of application server • Building the Server- Location system It is professional that SUFAT uses sales management software systems sharing the country-scale database The use of VPN to connect to the user's information to the International Executive Master of Business Administration Program Page 75 Graduation thesis server containing the database of the company helps leaders closely monitor sales as well as constantly update information of the plant to the dealers and vice versa For building the above system, the above requirements are analyzed as below: - SERVER: The server is a dedicated server, server currently used at the plant is a PC with powerful configuration as a server feature This will give cost savings but not high performance and can only be applied to small scale with only relative data safety with manual data backup With the use of sales management software as well as other features that are used for remote connection (employees go on business trips can also update and retrieve information as well as send the data collected through the trip) such as data, documents, decisions and so on Sufat needs a server to run continuously 24/7 Server system is configured according to the standard OS using RAID 1, DATA and RAID to ensure data security RAID is used to configure the operating system partition, with the purpose of continuous HDD image backup - RAID is configured with HDD to store the company data in this partition In case the hardware of the server is broken, we can replace hot-swap and the equipment run normally until the new hardware is installed, it will automatically create the replaced partition In the situation of unstable electricity and internet for placing serve in the factory, so we have to use the co-location of ISP - Co-Location: The co-location hiring give us a high-speed transmission line with one optical cable line At data-center of ISP, the international download speed is 34mbps, meeting the remote access with high speed Server is placed in air-conditioned room of averagely 13.5 degree celcus The system is equipped with UPS and back-up electrical source Server is supported with firewall from the supplier We can make use of Serve for being website hosting for Sufat, currently Sufat is hiring hosting from FPT with limited bandwidth and capacity (< 700MB), so the input of video files of the companies is limited With the use of separated server, the total capacity can be up to 350 GB, larger capacity without bandwidth restriction It International Executive Master of Business Administration Program Page 76 Graduation thesis is very important because when visiting Sufat website, when the bandwidth reaches the limit, the website is down and customers can not access When using the Co-location, we can skip the hosting hiring, only domain is needed and the server can the remaining Co-location: Cost ~40 million VND/ month SERVER: Cost ~ 550 million VND (with licensed windows server 2008 ) iii Applying the software to the design and technical works Complete the CAD/CAM advanced technological application and designing center in designing the motorbike style, implementing the domestic orders and international orders The number of engineer is 20-25 under the training contract with technological centers in Japan and Germany iv.IT application in website management - Gradually removing the defects in the current website The team of website designing is re-established to meet the advertisement demand, instruction to customers and after-sales service and so on The online trading is successfully implemented 100% of staffs from the department heads upward have their own webpage to serve the production management and market operation in and out the country - If 04 above requirements are met, the vision to 2015 will be: • Productivity increases 03 folds • Output reaches 20.000 motorbikes/ month • Business extension to the whole South East Asia, West Asia and Africa Plan for implementing the IT strategy The IT development has changed all the world in general and Vietnam in particular For implementing the IT development strategy, apart from the detailed actions, the detailed plan for period 2013-2018 will be developed as below: 2013- 2016 2016-2018 Strategy steps Contents Description Content Description International Executive Master of Business Administration Program Page 77 Graduation thesis IT project Head of the project must be System trial HR training planning and supported by the board of running ERP project directors to control the Re-arrangement planning in project, members of the of particular project are the deputy and decrease of the chief of departments who laborer number must understand their Extend department work in all aspects management and the IT, HR and ISO company offices representatives in • Determine the scope, target countries program personnel, the of foreign of the project • Do survey and evaluate the current situation of the project • Prepared by - Senior managers - Technical staffs - ERP team - The whole company Writing the 1- Internal software Adjustment Adjustment for project management (personnel, more requirements salary payment suitability, regulations, rules of the however for company, State documents ERP the on insurance, income tax) customized 2- ERP intergrated adjustment can management affect modules, 3- SERVER CO- so the International Executive Master of Business Administration Program Page 78 Graduation thesis LOCATION system adjustment 4-Website design should be 5- Re-buid the carefully done organizational structure, appoint CIO 5- information exchange, regulations on group message - Messaging system classified by production and market divisions - Messaging among agents within the distribution system IT Check the compatibility of Performanc ERP infrastructure the system e checking performance preparation Upgrade the system if checking, necessary improving the weaknesses Choosing a Calling for Bidders and suitable ERP selecting a fitted ERP system and the system consultant Survey and evaluation of - The existing processes of processes and the enterprise data systems - The standard processes of the software - Check the accuracy of the existing data International Executive Master of Business Administration Program Page 79 - Identify inconsistencies in Graduation thesis processes and business data Data and - Adjusting or rearranging the process working process to suit standardization the software standard process - Adjust process of software to be compatible with the process of the company - Standardization of data, business records Load/ transmit This work must ensure the data to the ERP accuracy system Develop the interface of forms, tables International Executive Master of Business Administration Program Page 80 Graduation thesis CONCLUSION After theoretical studies on the strategy and the need to adopt IT as well as study the situation of Vietnamese companies SUFAT, we recognize that information technology will change the world of space , time, geography, it shows both the past and the future The concept of a flat world has gradually formed, national borders seems to be removed by the development and use of IT in all sectors It has been said that the application of information technology in business production increased work efficiency, but now we understand that not only the application but also a strategy is needed to go ahead if we want to survive & develop because it itself will decide the fate of the business in this current time International Executive Master of Business Administration Program Page 81 Graduation thesis REFERENCES English 1- A.J Almanaey (2001), Strategic Analysis: An Approach to building distinctive competencies, 2st Sheffield Publishing Company 2- Alex Miller (1998) Strategic Management 3rd Ed Irwin/McGraw-Hill 3- Charles W.L Hill, Gareth R.Jones (2002) Strategic Management : An intergrated Aproach, 5th Ed Houghton Mifflin 4- Chistopher G Worley, David E.Hitchin, Walter L.Ross (1996), Integrated Strategic Change: How OD Builds Competitive Advantage, Addion-Wesley Publishing Company 5- Irene Chow, Neil Holbert, Lane Kelley, Julie Yu (1997), Business Strategy: An Asia-Pacific Focus, Prentice Hall 6- Henry Mintzberg, James Brian Quinn, John Voyer (1995), The Strategy Process, Collegiate Ed.Prentice Hall 7- Peter Wright, Mark J Kroll, John Parnell (1996), Strategic Management : Concepts and Cases 3rd Ed Prentice Hall 8- Thomas L Wheelen, J David Hunger (2004) Strategic Management and Business Policy 9th Prentice Hall 9- Thompson Strickland, (1998) Strategic Management : Concepts and Cases, 10th Ed Irwin/McGraw-Hill 10-William C Frederick, James E Post, Keith Davis (1992), Business and Society: Corporate Strategy, Public Policy, Ethics, 7th Ed, McGraw-Hill,Inc 11- Acklesh Prasad, (2008) Information Technology and Business Value in Developing Economies: A study of Intangible Benefits of Information Technology Investments in Fiji, University of Queensland and University of the South Pacific 12- Alexis Leon, (2000) Enterprise Resource Planning, Tata McGraw-Hill Publishing Co Ltd International Executive Master of Business Administration Program Page 82 Graduation thesis Vietnamese 1- Management Information System, Chief Author M.A Pham Thi Thanh Hong, Hanoi University of Technology, Department of Economics and Management, Science and Technology Publishing House 2http://www.ecd.vn/thuong-mai-dien-tu/95-kinh-nghiem-khi-dau-tu-vaocac-giai-phap-cong-nghe-thong-tin.html 3- http://en.wikipedia.org/wiki/Enterprise_resource_planning 4- http://zxc232.wordpress.com/2008/04/10 International Executive Master of Business Administration Program Page 83 ... of IT factual situation in Sufat, the application of IT deployment experiences from other countries in the world, since then making the plan to build strategic development of IT for Sufat in period. .. requirement of customers For Sufat Company – a motorcycle manufacture in the country, are suffering fierce competition from big Japanese manufacturers When planning IT strategy for Sufat, the following... “The information management system is a machine that transforms data (and information) collected into useful information for the manager perform their roles (organizational management)” Information