INTRODUCTION
Introduction about the company
Kio Fashion, an online fashion store launched on December 15, 2021, offers a seamless shopping experience at Kiofashion.com With a focus on convenience, Kio Fashion provides nationwide delivery, ensuring customers can easily access the latest styles from the comfort of their homes.
Keng Fashion is dedicated to providing consumers nationwide with the perfect blend of beauty and shopping convenience, offering a wide range of fashion choices to suit individual styles The shop owner meticulously curates a diverse selection of products that align with the latest "HOT" fashion trends, ensuring that customers can find everything from shirts and t-shirts to jackets, vests, jeans, trousers, and khaki pants Additionally, Keng Fashion features a variety of trendy accessories, socks, and more, all designed to create a modern and stylish look for the youth.
Products are imported directly from prestigious fashion labels of Hong Kong, Shanghai, and Guangzhou with the criteria "No intermediaries - Reasonable prices - Guaranteed quality"
Kio Fashion aspires to become a website providing prestigious, quality and best fashion products for all audiences nationwide.
Make Kio Fashion website a favorite and frequent online shopping place of customers.
"We will satisfy you with maximum service - minimum spending"
- The staff is enthusiastic, dynamic, adaptable and flexible to the circumstances.
- Always update new styles, trendy fashion.
- Communication on many quality advertising channels.
Problem and the Purpose of the report
In today's digital age, fashion retailers are competing fiercely in online business and multi-channel sales, making the integration of technology solutions essential for success A comprehensive management tool that continually updates with innovative sales features is crucial for streamlining business activities, enhancing online sales management, and minimizing errors.
6 download by : skknchat@gmail.com loss of revenue And a lot of features are integrated in one smart software.
This thesis aims to thoroughly investigate the business processes of Kio Fashion Company, focusing on the current state of its business information systems and online sales operations The analysis highlights outdated systems and processes, offering targeted suggestions and solutions to develop a more effective information system By implementing these improvements, Kio Fashion can enhance its operations and reinforce its market position.
BUSINESS MODEL CANVAS
7 download by : skknchat@gmail.com
Key Activities Value Propositions Customer Relationships
Firms that provide logistics services; they include line haul service providers, warehouse operators, and express delivery service providers
Firms that provide product for company; the factory offers a variety of clothes at reasonable prices
– Firms that promote the company’s sellers by placing marketing
Implement promotional activities to increas e recognition as well as find and attract customers.
- Product diversity: offering a wide of variety of choice to consumers
Ensuring customer segments are satisfied
Logictisc: Sound logistics and speedy delivery
- Fashionable clothes - Brand through social - Men
- Support and promote online shopping during covid.
- Friendly consumer community. download by : skknchat@gmail.com displays on their platforms
- The company provides sales management software solutions: provide high-tech software to make the management process smoother
- Finance and Accounting: Sales profit management
- Variable: Labor, shipping/packing, warehouse
- Fixed: Rent, marketing, salaries and utilities.
- Profit is 2/3 of revenues (Instant payment)
Designed by: The Business Model Foundry (www.businessmodelgeneration.com/canvas) Word implementation by: Neos Chronos Limited
(https://neoschronos.com) License: CC BY-SA 3.0
Table 1: Business Model Canvas download by : skknchat@gmail.com
BUSINESS PROCESS
Company’s functional areas and its business processes
After arriving at the port, clothes imported from China are transported to a Vietnamese warehouse where their quality and quantity are thoroughly checked The shipment is then disassembled, and the various models are organized for distribution.
Sales & Marketing • Marketing: set up a campaign, set a target, locate a group of potential customers, then run the campaign to pull customer data
• Sales: After the marketing pulls in the data, the seller is responsible for advising on product details and selling them to customers
Finance • Managing the company's capital
Accounting • Its responsibilities include accounts, paying bills, billing clients and customers, tracking assets and expenditures, managing payroll and keeping track of critical tax documents.
• Enrolling employees in benefits plans
Customer care department • Handling complaints from customers about faulty, redundant or missing or wrong orders
• Taking care of customers after purchasing
Table 2: Company’s functional areas and its business processes
Core business process which is a cross-functional business process of company
10 download by : skknchat@gmail.com
Set campaign Digital and target, run Customer file
Interest Order success Has received Pay: products goods Cash/transfer
C us to m er ca re de pa r m en t
Get product Check quantity of Collect customer Verific order
Sales information and product in information to successful advice warehouse make orders
Imported Peel off each type Pack and send Order tracking:
Ware consignment of product to the delivery delivered or house unit delayed
Finacial summary at the receipts and orders and end of the month payable expenses
Account download by : skknchat@gmail.com
The digital marketing department develops and implements targeted marketing strategies, communication programs, and promotional campaigns for the company's products across online channels Upon completion of these campaigns, they compile a list of interested customers, which is then handed over to the Sales Department for product consultation and order processing The warehouse department verifies product availability and, upon successful order closure, packages and ships the products to customers Meanwhile, the customer care department monitors the order's progress and addresses any complaints Finally, the Accounting Department reviews customer credit, generates invoices upon approval, and summarizes revenue for financial reporting.
KEY FEARTURES AND SOLUTIONS OF NHANH.VN SOLFWARE TO
Introduction about Nhanh.vn
Figure 2: Closed cycle of omnichannel sales management method
Nhanh.vn is dedicated to addressing the challenges faced by shop owners and sellers For those launching a small business, managing products, tracking revenue and expenses, and overseeing employees can be straightforward, making Nhanh.vn an essential tool for simplifying these processes.
12 download by : skknchat@gmail.com
Expanding a stable business model can present significant challenges, such as managing inventory, cash flow, and employee performance Sales personnel must accurately track the volume of goods sold and revenue generated, while also monitoring customer inquiries on various platforms like Facebook and e-commerce sites This complexity can result in missed orders, inaccurate sales data, and potential errors in customer information, highlighting the need for effective management strategies during expansion.
This multi-channel sales management software simplifies business operations by leveraging technology to store and process data anytime, anywhere It enables managers to effectively track and control their business, while empowering salespeople to work more efficiently and boost productivity.
Currently, Nhanh.vn is a chain of four-in-one service sales management solutions including: sales management software, web design, Facebook page management software and shipping services.
Nhanh.vn offers a powerful "Data Synchronization" feature that consolidates customer information, products, and inventory across multiple sales channels, including Facebook, physical stores, websites, and e-commerce platforms like Lazada, Shopee, adayroi, and vatgia Trusted by numerous brands, this functionality enables users to manage most sales tasks efficiently within a single software solution.
Just put product information ONCE ONLY on Facebook store, Website, Zalo and e- commerce platforms will be updated accordingly.
Nhanh.vn empowers shop owners to manage their inventory with precision by utilizing a unique feature that assigns separate barcodes (IMEI) to each product This capability streamlines the process of locating items, ensuring quick retrieval for customers and ultimately saving valuable time.
Just SAVE customer information ONCE ONLY, customer information will be saved and appear in the next transactions in channels.
Just ENTER the inventory number ONCE, the inventory number will be updated accurately on all sales channels
Only need 1 SOFTWARE, control revenue at all channels for shop owners to actively control effective channels, thereby having appropriate development directions for that channel.
Just need 1 SOFTWARE, check stock on all warehouses at the same time
Nhanh.vn streamlines inventory management by allowing account staff to set up and check inventory across multiple stores using just a barcode After the inventory check is completed, Nhanh.vn automatically consolidates individual inventory data into a comprehensive report, providing shop owners with accurate tracking of each item type This efficient process enables quick and precise inventory counts, eliminating the need for time-consuming manual counting and reducing the workforce by one to two warehouse employees.
• “Actively” chooses many different shipping units 13 download by : skknchat@gmail.com
Nhanh.vn simplifies the shipping process by allowing you to quickly connect with various shipping units, giving you full control over carrier selection, shipping fees, and COD payment timing Shop owners can benefit from up to five COD transactions per month, and by manually selecting the most cost-effective shipping option, you can maximize savings on carrier differences.
Besides, Quick.vn offers you regular discounts and incentives of each carrier - At least 5% in the first 3 months of use Therefore, you can save up to 20,000 VND/each order.
To ensure a seamless delivery experience, Nhanh.vn's staff work closely with the shipping unit until the order is successfully delivered to the customer, allowing for prompt resolution of any issues that may arise during transit and guaranteeing the most convenient receipt of goods.
Owning many Fanpages/Sales Websites makes many shop owners in trouble when they miss customers, lose customers because they can't reply or can't hide comments containing customers' phone numbers.
Convenient sales management software Nhanh.vn solves all these problems with preeminent features:
Comment/inbox management: Automatically download comments, separate inboxes of messages, comments and chat items for easy management to avoid order errors Mark which orders are closed, avoid duplicating customers
Hide facebook comments to avoid customer robbery: Automatically download, hide comments with content that the store wants to hide, minimizing customer robbery Protect customer reputation
Auto reply: Nhanh.vn supports creating many sample messages at the same time and proactively sending them to customers
Customer information management: Automatically get customer information to create orders or classify customers as required
Order management problems and solutions
Maintaining a business demands continuous mental vigilance and keen business insights, making it a challenging endeavor.
While managing the shop and storage, many things could go wrong For example:
• Confusing item status in storage (Selling, stocking/not for sale, Selling at a discount, complimentary item, )
• Confusing types of item, this occurs when there are lots of similar items
• Items in stock don’t add up, items are lost due to thieves or mistakes made by staff or other entities.
14 download by : skknchat@gmail.com
• Keep track of how long the consignments stayed in storage
• And the list goes on and on.
While traditional tools like Excel can accomplish tasks, they often lead to significant resource waste, which is not ideal for business efficiency Just as a blunt knife is less effective than a sharp one, businesses must embrace innovations to enhance productivity and optimize their operations.
.“Nhanh.vn” is a useful tool that simplifies your tasks list, gives you a better viewpoint of the big picture while improving your influence on business operations in general.
Nhanh.vn significantly reduces time and costs for businesses by streamlining employee tasks, which minimizes errors and enhances overall efficiency Additionally, using Nhanh.vn is 20 times more economical than hiring a dedicated supervisor, making it a cost-effective solution for organizations.
• Minimize loss of goods: Nhanh.vn customers experience a reduction of goods loss by 50% on average. Nhanh.vn System provides accurate, transparent information with a quality ranking system.
• Support decision-making process: With a constant update on the store status, managers can easily make business decisive decisions.
Nhanh.vn currently provides 4 types of services:
This is a powerful tool that provides many features to manage your store:
• Manage received goods, sold goods, storage distribution, and storage transfer logs.
• Selling logs services: Fast calculation, receipt printing, with barcode scanner and barcode storage system
15 download by : skknchat@gmail.com
• Order management and Delivery: Connect delivery firm with each order, auto-assign staff to each order.
• Customer care and ranking system: Classify customers by their contribution point, Mailing/SMS services function automatically with our manager in the driver seat.
• Discount campaign settings, allow you to customize discount percentages and additional benefits to customers.
• Smart accounting services that observe money flow and give you transparent
16 download by : skknchat@gmail.com reports.
• 80 types of reports and customizable reports to help you make the best decision possible
• Privilege settings that allow your firm to work on one platform but maintain integrity and control over your employees
Managing multiple Facebook fan pages is a common strategy for businesses looking to increase sales, but it can often lead to confusion Nhanh.vn offers a solution with its services that enable you to efficiently manage numerous fan pages simultaneously Their platform includes features like storage synchronization and COD delivery services, which can significantly enhance your order success rate.
Fanpages management services also come with handy features such as:
17 download by : skknchat@gmail.com
• Hide offensive and unwelcomed comments
• Sample messages allow quicker conversation
• Custom Image library for efficient communication between your staff and customers
• Auto classifies conversation and automatically harvests customers’ Facebook information.
As said above, Nhanh.vn has its delivery system solution for our firm Nhanh.vn offer a closed system of delivery come with delivery status observation
Online selling on E-Commerce platforms has gained immense popularity due to its affordability, efficiency, and reliability The integration of multiple E-Commerce platforms can enhance these benefits, but it often leads to desynchronization issues and management challenges Nhanh.vn addresses these concerns with its innovative features, streamlining the online selling process for businesses.
• Connect all platforms such as Shopee, Lazada, Sendo, Tiki, for easy management.
18 download by : skknchat@gmail.com
• Synchronize your storage, discount plans with E-Commerce platforms’ settings
• Manage successful orders, canceled orders, refund requests, set delivery statuses to avoid package loss.
Monitor the COD status of your items to ensure that orders are confirmed as paid The advantage of these services lies in the ability to customize them to meet the specific needs of your business, all at a competitive price.
I would say Nhanh.vn is a great solution to replace traditional excels and old communication, management methods.
Employee managent problems and solutions
Team sales play a crucial role in a business's success, as their performance directly impacts overall outcomes However, traditional management of sales staff can lead to various challenges.
Accurately calculating relevant data in sales can be challenging, particularly when relying solely on manual counting, which complicates the evaluation of sales methods.
• Sales made in one shift
• Cost per potential customers/convert
• Hot selling and cross selling
• Net Promoter Score (NPS - Customer Satisfaction Index)
Key performance indicators are crucial for managers to accurately assess their employees' effectiveness, identifying high performers and those who may not meet job requirements This insight enables informed decisions regarding rewards, disciplinary actions, and salary adjustments.
Effective human resource management is crucial, as poor oversight can lead to employees exploiting pricing and inventory for personal gain Nhanh.vn offers a solution by decentralizing employee access into distinct groups, preventing them from viewing input prices, inventory, or reports, and restricting data editing These features enhance employee management, making it more efficient and transparent.
19 download by : skknchat@gmail.com
The features of Nhanh.vn can help you evaluate the capacity and working efficiency of employees Monitor employees closely, closely all activities of employees.
Including managing all employee information: add, edit, delete employee data, assign permissions to employees, etc.
Monitor and report working activities, work productivity, sales and statistics on invoices sold by each employee in a day, a month, a quarter, a year.
Customer care management is crucial for the success of an online sales business, as it significantly impacts customer satisfaction A business's success depends not only on the quality of its products but also on how effectively it meets the needs and expectations of its customers.
In the field of customer information management, if follow the manual method, it is easy to make mistakes, typically the following problems:
• Not having a comprehensive view of the customer
• Difficulty in exploiting potential customer data
• Easy to lose customer information when sales staff quit
• Important customer-related information is not shared in a timely manner
• Missed or forgotten customer feedback
• Handle customer issues individually and sporadically.
• Customer Service cannot keep track of all customer-related problems that occur every day.
Eighty percent of a store's revenue is generated by existing customers, making it more cost-effective to retain them rather than acquire new ones Consequently, understanding your customers is crucial Nhanh.vn offers customer categorization and classification based on cumulative totals, enabling tailored strategies for each customer tier.
Nhanh.vn is an effective system designed to enhance customer care and streamline marketing communications It automatically categorizes customers and provides tailored programs to meet their needs With its flexible marketing solutions, Nhanh.vn empowers businesses to strengthen their brand presence across various sales channels.
Nhanh.vn offers the ability to track store foot traffic and calculate the conversion rate of visitors to buyers This feature enables precise monitoring of sales performance, allowing for the strategic use of promotions and incentives to boost customer engagement and sales.
20 download by : skknchat@gmail.com customers' purchases In addition, Nhanh.vn automatically calculates discounts according to promotions, making the sales process more convenient for both sellers and buyers.
Nhanh.vn's customer management functions include:
• The functions of customer information management, arrangement and organization change by group
• Function to search for customer information by name, group, email, phone number, address,
• Update information as well as track the purchase and sale history of customers
• Support to import data by Excel files with large content
• Manage customer levels and groups
• Management of customer card codes
• Manage customer care history such as giving points, deducting points, accumulating money, after-sales surveys, texting, calling and emailing,
• Gift management, gift debt list
General accounting is crucial for businesses, as it enables accurate financial problem-solving and provides essential insights into ongoing production and business activities A general accountant monitors market trends, helping managers comprehend the operational status of the business This understanding allows for timely and informed decision-making regarding production activities, ultimately enhancing overall management effectiveness.
Nhanh.vn leverages years of hands-on experience with thousands of products and sales management software to offer over 100 diverse report types These reports are designed to optimize customer benefits by providing comprehensive statistics and insights into all business activities, including daily, monthly, quarterly, and yearly revenue reports.
• Detailed revenue reports of each salesperson by day, month, quarter, year
• Report the status of import and export goods over time
• Report inventory norms over time
• Report defective product warranty status
• Report old and new customers and suppliers
• Report purchase history, import, export goods
• Report revenue, detailed business performance by week, month, quarter and year in an intuitive way, or as a comparison chart
21 download by : skknchat@gmail.com
• Compare business performance by week, month, quarter, year,
Accounting function for revenue and expenditure management from Nhanh.vn sales software:
• Manage and report in detail revenue and expenditure items by day, month, quarter and year
• Manage payment receipts, credit reports,
• Manage accounts receivable from customers, suppliers,
• Make a number of accounting transactions based on self-created accounting accounts of enterprises,
• Provide fund transfer, entry of debt at the beginning of the period,
• Manage payment appointments for customers, suppliers,
• Save the history of editing and deleting accounting transactions
In addition, Nhanh.vn also has features to support the security on the system:
• Manage and set up users: add, edit, delete, update, change password,
• Set up and assign permissions for each employee in accordance with each actual role
22 download by : skknchat@gmail.com
23 download by : skknchat@gmail.com
Nhanh.vn software seamlessly integrates features that enhance data processing for businesses, enabling quick and accurate input/output numbers Managers receive automatic reports containing all necessary information, allowing for easy identification and evaluation of future development directions By choosing Nhanh.vn, companies can improve the efficiency of core processes, effectively addressing issues like missed orders, inventory shortages, and deficits.
24 download by : skknchat@gmail.com