this print for content only—size & color not accurate spine = 0.909" 480 page count BOOKS FOR PROFESSIONALS BY PROFESSIONALS ® Pro Windows Small Business Server 2003 Dear Reader, First, I would like to extend my thanks to you for buying this book. It means a lot to me, both as an author and technology consultant, that you have given me this opportunity to help take your business to a new level by using my own experience with Microsoft Windows Small Business Server 2003. Over the past 15 years of being an IT consultant, I’ve seen countless compa- nies (small, medium, and large) suffer at the hand of badly implemented or sloppily designed IT systems, systems that end up hampering productivity rather than increasing it. Some of these systems have been fabulous solutions yet have completely missed the mark regarding the company goals and aspirations, while others have simply been dreadful. Leveraging the experience I’ve gained over the years, I feel passionately about making sure business requirements are appropriately met through the innovative use of technology. Any solution relying on modern technology must be designed with a focus on delivering business improvement. A carefully con- structed solution should consider process automation, communications improvements (internally and externally), and information security and privacy assurance, and should result in an easily measurable enhancement in productiv- ity. If these factors are not considered, the technology is ill conceived. I wrote this book as a way of helping you, the people who need good, solid, cost-effective guidance in constructing an IT solution that will enhance your business. So, I’ll finish by wishing you well for the future. May your business gain the competitive edge you need to sustain it over the coming years. With the help of Microsoft Small Business Server 2003 and a little bit of good planning, you’ll never look back. Kindest regards, Tony Campbell US $39.99 Shelve in Windows Administration User level: Intermediate–Advanced www.apress.com SOURCE CODE ONLINE forums.apress.com FOR PROFESSIONALS BY PROFESSIONALS ™ Join online discussions: Small Business Server 2003 Campbell THE EXPERT’S VOICE ® IN NETWORKING Tony Campbell Foreword by Jonathan Hassell, Author, Consultant, Editor, Speaker, Trainer Pro Windows Small Business Server 2003 CYAN MAGENTA YELLOW BLACK PANTONE 123 CV ISBN 1-59059-703-6 9 781590 597033 53999 6 89253 59703 3 Companion eBook See last page for details on $10 eBook version Companion eBook Available Learn how to put the latest Microsoft server technology to work for your business RELATED TITLES Using Microsoft Windows Small Business Server 2003 1-59059-465-7 Pro Author of Using Microsoft Windows XP Media Center 2005 Tony Campbell Pro Windows Small Business Server 2003 7036_Ch00_Final 6/23/06 12:02 PM Page i Pro Windows Small Business Server 2003 Copyright © 2006 by Tony Campbell All rights reserved. No part of this work may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage or retrieval system, without the prior written permission of the copyright owner and the publisher. ISBN-13 (pbk): 978-1-59059-703-3 ISBN-10 (pbk): 1-59059-703-6 Printed and bound in the United States of America 9 8 7 6 5 4 3 2 1 Trademarked names may appear in this book. Rather than use a trademark symbol with every occurrence of a trademarked name, we use the names only in an editorial fashion and to the benefit of the trademark owner, with no intention of infringement of the trademark. Lead Editor: Jonathan Hassell Editorial Board: Steve Anglin, Ewan Buckingham, Gary Cornell, Jason Gilmore, Jonathan Gennick, Jonathan Hassell, James Huddleston, Chris Mills, Matthew Moodie, Dominic Shakeshaft, Jim Sumser, Keir Thomas, Matt Wade Project Manager: Beth Christmas Copy Edit Manager: Nicole LeClerc Copy Editor: Sharon Wilkey Assistant Production Director: Kari Brooks-Copony Production Editor: Katie Stence Compositor and Artist: Van Winkle Design Group Proofreader: Lori Bring Indexer: Toma Mulligan Cover Designer: Kurt Krames Manufacturing Director: Tom Debolski Distributed to the book trade worldwide by Springer-Verlag New York, Inc., 233 Spring Street, 6th Floor, New York, NY 10013. Phone 1-800-SPRINGER, fax 201-348-4505, e-mail orders-ny@springer-sbm.com, or visit http://www.springeronline.com. For information on translations, please contact Apress directly at 2560 Ninth Street, Suite 219, Berkeley, CA 94710. Phone 510-549-5930, fax 510-549-5939, e-mail info@apress.com, or visit http://www.apress.com. The information in this book is distributed on an “as is” basis, without warranty. Although every precaution has been taken in the preparation of this work, neither the author(s) nor Apress shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the information contained in this work. 7036_Ch00_Final 6/23/06 12:02 PM Page ii This book is dedicated to my wife, Sharon. Without her support, guidance, and encouragement, I would never have put pen to paper and started to write. 7036_Ch00_Final 6/23/06 12:02 PM Page iii 7036_Ch00_Final 6/23/06 12:02 PM Page iv Contents at a Glance Foreword. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii About the Authors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix Acknowledgments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiii ■CHAPTER 1 Small Business Computing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 ■CHAPTER 2 Getting Connected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 ■CHAPTER 3 The Planning Phase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 ■CHAPTER 4 Installation and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 ■CHAPTER 5 Running Small Business Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 ■CHAPTER 6 Windows SharePoint Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213 ■CHAPTER 7 Exchange and Outlook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255 ■CHAPTER 8 ISA Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301 ■CHAPTER 9 SQL Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319 ■CHAPTER 10 Microsoft FrontPage 2003 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343 ■CHAPTER 11 A Short Guide to Information Security . . . . . . . . . . . . . . . . . . . . . . . . . 369 ■CHAPTER 12 Troubleshooting SBS 2003 Standard and Premium Editions . . . . 405 ■INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 431 v 7036_Ch00_Final 6/23/06 12:02 PM Page v 7036_Ch00_Final 6/23/06 12:02 PM Page vi Contents Foreword. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii About the Author . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix Acknowledgments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiii ■CHAPTER 1 Small Business Computing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 What Makes a Small Business Small? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Small Business Server in a Nutshell . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Challenges Faced by Today’s Small Business . . . . . . . . . . . . . . . . . . . . . . . . 2 Cash Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Legal Stuff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Automation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Marketing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 What Is Microsoft Windows SBS 2003? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Introducing the SBS 2003 Family Members . . . . . . . . . . . . . . . . . . . . 6 Server-Side Components in Detail—Standard Edition . . . . . . . . . . . . 7 Server-Side Components in Detail—Premium Edition . . . . . . . . . . . . 9 Client-Side Components in Detail—Standard Edition . . . . . . . . . . . . 9 Client-Side Components in Detail—Premium Edition . . . . . . . . . . . 10 How Much Does It Cost? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Restrictions of Small Business Server 2003 . . . . . . . . . . . . . . . . . . . . . . . . 13 Building Blocks of a Successful IT System . . . . . . . . . . . . . . . . . . . . . . . . . 15 IT from the Ground Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Network Layer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Infrastructure Layer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Operating System Layer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Application Layer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Pulling It All Together . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 A Top-Down Approach to Business Requirements . . . . . . . . . . . . . . . . . . . 21 The High-Level View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Break It All Down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Matching SBS 2003 Capabilities to Your Business Requirements . . . . . . 24 All Good IT Solutions Should Do the Following . . . . . . . . . . . . . . . . . 24 Matching Business Requirements to IT . . . . . . . . . . . . . . . . . . . . . . . 26 vii 7036_Ch00_Final 6/23/06 12:02 PM Page vii Case Study—Planthire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Small Business Server 2003 in Planthire . . . . . . . . . . . . . . . . . . . . . . 29 Case Study—Servideal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Case Study—Country Estates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 ■CHAPTER 2 Getting Connected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 The OSI Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Physical (Layer 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Data Link (Layer 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Network (Layer 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Transport (Layer 4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Session (Layer 5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Presentation (Layer 6) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Application (Layer 7) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Components of a Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Network Interface Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Hubs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Modems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Routers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Firewalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Local Area Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 The MAC Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Client vs. Server Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Wide Area Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 TCP/IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Jargon Busting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 The IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Configuring Your IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 The Domain Name System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Going Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Planning a WLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Wireless Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Case Study—Planthire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Wireless or Wired? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 ■CONTENTSviii 7036_Ch00_Final 6/23/06 12:02 PM Page viii Case Study—Servideal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 ISP Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Wireless Flexibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Case Study—Country Estates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 ■CHAPTER 3 The Planning Phase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 A Brief Word on SBS 2003 Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Planning Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 The Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Future Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Client Workstations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Peripheral Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Planning Internet Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Physical Internet Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Connection Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Domain Names and Web Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Planning Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Wired Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Wireless Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 TCP/IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 DNS Naming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Planning Consistent Nomenclature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Computer Naming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 User Account Naming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Share Naming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Security Group Naming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Planning for Security and Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Case Study—Planthire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Case Study—Servideal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Case Study—Country Estates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 ■CONTENTS ix 7036_Ch00_Final 6/23/06 12:02 PM Page ix [...]... your SBS 2003 Premium Edition server to R2 to acquire the Microsoft SQL Server 2005 upgrade license while still keeping your Microsoft Server 2003 application servers as standard More Information on R2 For more information on Microsoft Windows Server 2003 R2 and SBS 2003 R2, see the following links: • http://www.microsoft.com/windowsserver2003/R2/R2FAQ.mspx • http://www.microsoft.com/windowsserver2003/R2/overview/default.mspx... a business consultant for five days to help him identify where the business could be improved As a result, he has a fully defined business process analysis that needs updating with technology He was advised to purchase Microsoft Windows Small Business Server 2003 as the best fit for his company’s needs Goals for deploying SBS 2003 in Country Estates: • Automation of previously cumbersome business processes... applications that worked seamlessly and securely together The product I’m referring to, of course, is Microsoft Windows Small Business Server 2003 With the subsequent introduction of Small Business Server 2003 Service Pack 1 for both the Standard and Premium editions of the product, Microsoft has dramatically improved the reliability of the underlying product set, raising each of the components to the latest... deployment tool vastly improves the SBS 2003 server s ability to easily deploy Windows XP Service Pack 2 to clients on your network xxxi 7036_Ch00_Final xxxii 6/23/06 12:02 PM Page xxxii ■PREFACE SBS 2003 Release 2 (R2) In conjunction with the release of Microsoft Windows Server 2003 R2, a purchasable upgrade to the Microsoft Windows Server 2003 system, Microsoft also announced an SBS 2003 version of Release... that’s in the past No more sales spin blowing the product’s capabilities out of proportion, and with much tighter integration of the component products, Microsoft Windows Small Business Server 2003 (from now on it will be referred to mainly as SBS 2003) works in harmony rather than resounding discord SBS 2003 is easily the best “total solution” that a small business could invest in, delivering a plethora... improved product away for free to their small business customers, Microsoft has exposed ISA 2004 to a much wider audience than just the small business community Table 1 outlines the changes you can expect in a system running SBS 2003 with Service Pack 1 7036_Ch00_Final 6/23/06 12:02 PM Page xxxi ■PREFACE Table 1 Components Upgraded in SBS 2003 Service Pack 1 Component Description Windows Server 2003. .. The manager of this company sees the business lagging behind other businesses in this market sector To address this problem, he took the time to speak to Microsoft and learned the benefits of the Microsoft Windows Small Business Server 2003 solution 7036_Ch00_Final 6/23/06 12:02 PM Page xxix ■PREFACE Goals for deploying SBS 2003 in Planthire: • Analysis of business processes • Analysis of IT-unfriendly... allowing small businesses to have the same hard-hitting tech as larger corporations with significant IT budgets It’s a great idea, and this product Windows Small Business Server gets better and better with each passing year I’ve always been fascinated with SBS and its implications to the success of small business so fascinated, in fact, that I wrote a book on it As the author of Using Microsoft Windows Small. .. Microsoft’s well-matured server technology, Microsoft Windows Server 2003, meaning you get all the reliability, availability, scalability, and security features bestowed upon even the largest of Microsoft’s enterprise customers—something that’s been sorely missed from the lower budgets of the small business guys until now However, the value SBS 2003 delivers on top of Windows Server 2003 comes from being... technology platforms that might support such a venture, Microsoft Windows Small Business Server 2003 was selected to help deliver their dream Goals for deploying SBS 2003 in Servideal: • Analysis of business processes • Analysis of IT server placement • Customer security • Full automation of e-commerce system • Resilience and comprehensive database /server backup solution • Electronic marketing through web . Microsoft Windows XP Media Center 2005 Tony Campbell Pro Windows Small Business Server 2003 7036_Ch00_Final 6/23/06 12:02 PM Page i Pro Windows Small Business Server. latest Microsoft server technology to work for your business RELATED TITLES Using Microsoft Windows Small Business Server 2003 1-59059-465-7 Pro Author of Using