Chapter 3 SOLUTIONS TO THE MANAGEMENT OF ONLINE TEACHING AND
3.2. Solutions for managing online teaching and learning at universities to meet the requirements of enhancing teaching and learning quality
3.2.1. Building a framework of online teaching capacity for university lecturers 3.2.1.1 Objective of the solution
The objective is to develop a framework for teaching and learning competencies tailored for university lecturers. This framework serves as a foundation for evaluating
lecturers' teaching and learning capacities, determining the extent to which they meet teaching and learning requirements, and formulating plans to train and enhance these competencies.
3.2.1.2. Content and implementation
i. Proposing a framework of lecturers' teaching competencies ii. Implementation process
The university rector established a group of experts to adapt and finalize the teaching competency framework for the institution.
The finalized framework is used to evaluate the OTL competencies of lecturers and lecturers are guided in conducting self-assessments and identifying areas for self- improvement.
The rector organizes training sessions aimed at enhancing lecturers' OTL competencies, and designates courses to implement OTL.
3.2.1.3. Conditions for implementing the solution
3.2.2. Organize training activities to enhance awareness and online teaching and learning competencies for administrators and lecturers
3.2.2.1. Objective of the solution
The objective is to raise awareness and competencies of administrators and lecturers on OTL and its management in the context of digital transformation .
3.2.2.2. Content and implementation i. Solution content
Online teaching represents a modern education approach that is essential in the era of the digital revolution, necessitating transformations in teaching and learning content, methods, and environments. For implement OTL effectively, administrators and lecturers need to meet requirements on digital competencies and maintain a positive attitude toward its implementation.
University rectors need to direct the raising of awareness among administrators and lecturers about OTL, emphasizing its benefits and challenges; training digital competencies for administrators and lecturers.
Diversify forms of communication by organizing training sessions, workshops, and distributing materials on OTL to all members of the institution. Clearly define the roles and responsibilities related to OTL and its management within internal documents. Assess the OTL competencies of administrators and lecturers, and use these evaluations to design and implement appropriate training programs. Establish a core team of lecturers with strong digital competencies to provide support and share best practices. Conduct regular monitoring, evaluation, and recognition of achievements to ensure continuous improvement. Provide students with comprehensive information about OTL and its requirements during orientation week to adequately prepare them for online learning.
3.2.2.3 . Conditions for implementing the solution
3.2.3. Directing the design and organization of online teaching and learning to enhance student interaction, proactivity, and engagement in learning
3.2.3.1. Objective of the solution
This solution aims to motivate and engage students to actively and voluntarily participate in learning through digital platforms. By fostering collaboration with instructors, peers, and learning resources, students can develop competencies aligned with the expected learning outcomes.
3.2.3.2 . Content and implementation i. Solution content
The rector directs the design of high-quality online lectures; Lecturers are guided to design lecture content and learning materials aligned with the teaching curriculum, leveraging LMS/LCMS platforms and online learning tools effectively; Lecturers are encouraged to explore and utilize online tools to enhance teaching efficiency.
ii. Implementation process
Invest in technology infrastructure, develop training programs and a rich learning materials system, and organize training to enhance instructors' competencies in online teaching.
Create conditions for lecturers to innovate teaching and learning methods, Conduct training sessions for students to improve their learning skills and implement assessment methods that encourage students' active participation and creativity.
Lecturers should stimulate students' motivation, foster a positive learning environment, and adopt active teaching methodologies. They should also provide guidance on self-directed learning skills and design assessments that encourage creativity.
Rectors and administrators need to develop a process to guide and monitor the implementation of online teaching and learning, and monitor regularly to ensure quality and interaction in the classroom.
3.2.3.3. Conditions for implementing the solution
3.2.4. Organizing the finalization a system of guidance documents for online teaching and learning in universities
3.2.4.1. Objective of the solution
The objective of this solution is to provide a standardized framework for administrators, lecturers, staff, and students to carry out OTL and its management in a synchronized, consistent, and effective manner.
3.2.4.2. Content and implementation i. Implementation content
Develop regulations governing the organization of online teaching; Establish criteria for electronic learning materials.
Define guidelines for conducting OTL on digital platforms: Lecturers must adhere to regulations on OTL and guide students in self-learning through the LMS platform;
Conduct synchronized online classes (e.g., Vclass) and ensure students' full participation;
Enable students to engage in discussions and consultations with instructors through forums; Lecturers should design online tests and exercises to enhance students' understanding and skills.
ii. Implementation of the solution
The rector assigns the Training Department, in collaboration with relevant units, the task of drafting the regulations for online teaching.
Seek input from experts in online teaching and information technology to refine the draft.
Organize consultations with internal units and instructors to gather feedback, incorporate suggestions, and finalize the document.
Publish the draft on the university’s information portal to solicit broader input before approval and official issuance.
3.2.4.3. Conditions for implementing the solution
3.2.5. Directing digital transformation in training and training management to support online teaching and learning at universities
3.2.5.1. Objective of the solution
Digital transformation in training and training management at universities aims to create a connected learning environment where all components—particularly the interaction between instructors, students, learning materials, and the future professional experience environment—are seamlessly integrated.
3.2.5.2. Content and implementation i. Solution content
University rectors should promote the organization of online courses through digital platforms, encouraging instructors to leverage technology and develop diverse digital learning content; Establish open classes that connect training institutions domestically and internationally; Compile electronic textbooks and select appropriate learning management software (LMS).
ii. Implementation of the solution
University rectors direct relevant departments to implement OTL plans, organize professional development for lecturers on technology and software use, and digitize teaching materials; collaborate with other training institutions and employers. Ensures network security and information security, trains administrators, lecturers, employees and students on network security, updates and maintains software, encrypts data , manages access and backs up data, assesses and tests information security, and cooperates with professional IT organizations.
3.2.5.3. Conditions for implementing the solution
3.2.6. Organizing the establishment and development of online learning environments at universities
3.2.6.1. Objective of the solution
Establishing a modern and friendly online learning environment is necessary to increase students’ motivation and satisfaction Such an environment enables students to feel cared for and better supported, thereby improving the quality of online teaching and learning.
3.2.6.2 . Content and implementation of the solution i. Solution content
The rector directs departments to ensure technology infrastructure, learning materials, techniques and online learning processes that create a safe and effective online learning environment for students
ii. Implementation of the solution
Collect student opinions via survey, train support staff, update procedures and documents, develop specific support procedures, and ensure accurate and timely information for students.
3.2.6.3. Conditions for implementing the solution
3.2.7. Managing technology infrastructure and learning materials to meet the requirements of OTL and its management
3.2.7.1. Objective of the solution
This solution aims to improve the current situation, enhancing user satisfaction with the services provided during the processes of online teaching and online teaching management.
3.2.7.2 . Content and implementation of the solution i. Contents of the solution
Ensure the technology infrastructure system to implement OTL and its management; Coordinate between IT, training and library departments to ensure effective storage, retrieval of resources and data; Ensure safe and stable technology infrastructure, update new technology; Regularly evaluate and update new technology; Coordinate with relevant departments to ensure the technology infrastructure is used effectively, improve investment efficiency for OTL and its management; Coordinate with relevant departments to manage the learning materials system, ensure quality of content and form.
ii. Implementation of the solution
Managing the investment and construction of technology infrastructure systems (ITS); Managing of use and maintenance of ITS; Managing security, maintenance and repair of ITS; Managing the research and development, replacement of new technologies.
Process of managing the ITS: (1) Determining the need to use the IT system; (2) Assessing the current status and new requirements for the ITS; (3) Developing an investment and development plan for the ITS; (4) Organizing investment, purchasing, and researching and developing the ITS; (5) Managing the list and managing the use of the ITS according to the decentralized hierarchy; (6) Maintaining and preserving according to the usage process and instructions; (7) Periodically evaluating the response and effectiveness of the ITS investment.
Regarding the management of developing teaching materials for online learning:
The teaching materials system needs to be updated regularly; ensuring that it is easy to understand, easy to absorb, and suitable for pedagogical methods; Managing the design, implementation, assessment, approval, exploitation and operation of the teaching and learning materials system; Organizing to collect feedback and adjust the content of teaching and learning materials according to the needs of students and lecturers; Building a teaching materials development team and issuing the development process and standards for teaching materials; Evaluating staff performance based on their contributions to the development of materials for OTL.
3.2.7.3. Implementation conditions
3.2.8. Organize monitoring and evaluation of online teaching and learning according to defined standards
3.2.8.1. Objective of the solution
The solution's goal is to collect measurement information about the OTL process to enable university rectors to address limitations and implement improvement, , thereby enhancing the quality of OTL.
3.2.8.2 . Content and implementation of the solution i. Solution content
Monitor and evaluate the development of OTL plans, the design of lecture and learning materials for OTL by lecturers and functional departments; the development and implementation of OTL objectives for each module/online course; the organization and implementation of OTL content and methods, forms of organizing OTL on digital platforms by lecturers and students; the compliance with teaching discipline by lecturers, compliance with online teaching regulations and rules; the process of monitoring and evaluating online learning outcomes of students on digital platforms by lecturers; the process of developing an online learning environment for students by lecturers, student consulting and support activities... Monitor and evaluate the conditions for ensuring OTL.
ii. Implementation of the solution
- The rector directs the development of OTL goals for each course. Staff and lecturers need to be trained through training courses or seminars.
- Develop a OTL plan: Based on regulations and guidelines to monitor and evaluate the process of developing a OTL plan for faculties and lecturers.
- Supervise the implementation of specific aspects: course outline, learning materials and intellectual property rights of learning resources.
- The interactive teaching and learning method needs to promote students' initiative, combine learning goals, content and activities, allow students to be flexible and have backup plans.
- OTL activities are organized seriously, OTL environment is clear, combining diverse interactive activities. Support staff must perform their functions properly.
- Use reasonable assessment methods, clear criteria, and timely feedback for students to adjust and develop; Develop a OTL learning environment
3.2.8.3. Implementation conditions