MINISTRY OF TRANSPORT MINISTRY OF EDUCATION AND TRAININGVIETNAM MARITIME UNIVERSITY THE INTERNATIONAL SCHOOL OF EDUCATION THE HUMAN RESOURCE MANAGEMENT AT NAM HAI PORT CORPORATION JOINT
AN INTRODUCTION TO THE TAM GIA TRADING AND
Introduction of Tam Gia Trading and Service Company Limited
TAM GIA Trading and Service Company Limited, established on December 9, 2003, and recognized by tax code 0200575277, has been a trusted entity in the business landscape for nearly two decades Founded by Nguyễn Thị Biên Thùy, the company operates as a limited liability entity, consistently showcasing its commitment to excellence in trading and service provision Through dedication, innovation, and a customer-centric approach, TAM GIA has successfully built strong partnerships both locally and internationally.
Image 1.1 Logo of Tam Gia limited company
Our company initially focused on supplying tissues, wrinkled paper, and wrinkled cardboard, along with packaging solutions made from paper and cardboard As we have evolved and expanded over time, we now also offer logistics services for a variety of goods, reflecting our growth and adaptability in the market.
Image 1.2 Activities at Tam Gia limited company
Structure of Tam Gia enterprise
As different companies, Tam Gia enterprise has 4 typical departments
The Logistics Manager is central to Tam Gia's operations, overseeing the entire logistics and supply chain process to ensure efficient product delivery from production to customers This key role involves coordinating transportation, managing warehousing, and maintaining inventory control.
The Warehousing Team plays a vital role in the efficient storage and management of products, ensuring seamless inventory control They are responsible for organizing stock, tracking its movement, and fulfilling orders promptly, which is essential for accurate and timely delivery to customers.
Transportation Team: The Transportation Team works diligently to ensure the smooth movement of goods They meticulously plan routes, manage
Image 1.3 Structure of Tam Gia limited carrier relationships, and track shipments to meet delivery schedules This department's efficiency directly impacts customer satisfaction.
The Inventory Control Team plays a vital role in managing stock levels by monitoring inventory, performing regular audits, and maintaining accurate records Their effective oversight helps prevent overstocking and stockouts, leading to significant cost savings for the organization.
Sales and Business Development Department:
The Sales Team at Tam Gia serves as the primary point of contact for customers, actively engaging with clients to uncover new business opportunities and negotiate contracts Their crucial role significantly contributes to revenue generation and the establishment of robust customer relationships.
The Marketing Team at Tam Gia plays a crucial role in the success of the company's products and services by developing effective marketing strategies They are responsible for creating promotional materials and managing comprehensive online and offline marketing campaigns aimed at attracting and retaining customers Their efforts ensure that Tam Gia remains competitive and relevant in the marketplace.
The Accounting Team is responsible for overseeing the company's financial transactions, including accounts payable and receivable They maintain accurate and transparent financial records, which are essential for regulatory compliance and informed decision-making.
Financial Analysts: These professionals analyze financial data, prepare budgets, and offer invaluable insights to support strategic financial decisions Their work aids Tam Gia in optimizing resource allocation and profitability.
HR Manager: At the heart of Tam Gia's organizational culture is the HR Manager, who oversees various aspects of human resources This includes recruitment, employee relations, training, and development.
The Payroll and Benefits Team is essential in ensuring employees are fairly compensated and receive suitable benefits, significantly contributing to overall employee satisfaction and retention.
Legal and Compliance: The Legal and Compliance section ensures that Tam Gia complies with labor laws and regulations, minimizing legal risks and fostering an ethical work environment.
Initially focused on distributing raw paper materials to manufacturers, the company has diversified its business model by entering the transportation market and providing logistics solutions for various goods Furthermore, Tam Gia has expanded its offerings to include truck rental services and has become a skilled provider of both domestic and international freight transport, ensuring efficient movement of goods across borders.
1.3 Mission, Vision, and comparison the enterprise with typical competitor
The company remains dedicated to serving its loyal customers while exploring growth opportunities in the paper industry However, economic challenges have limited the acquisition of new customer channels To address this, the company is implementing strategic measures to enhance product storage and inventory management, aiming to reduce warehouse-related cost risks.
Our vision is to be a top innovator and supplier of sustainable, high-quality wrinkled paper, wrinkled cardboard, and paper-based packaging solutions, serving both domestic and international markets while fostering a more environmentally responsible future.
Our mission is to fulfill the varied needs of our customers by providing innovative, eco-friendly, and cost-effective solutions in wrinkled paper and cardboard packaging We prioritize sustainability, quality, and customer satisfaction in all our endeavors.
Table 1 1 Analysis of our enterprise and competitors in domestic industrial
Tam Gia excels in diversifying its product offerings, providing customers with a wide array of choices This strategy not only attracts a broader customer base but also effectively meets various consumer needs.
With 20 years of operational experience, Tam Gia has developed a strong network of reliable raw material suppliers and cultivated a loyal customer base, both of which are crucial for the long-term sustainability and growth of the business.
Mission, Vision, and comparison the enterprise with typical competitor
The company is dedicated to serving its loyal customers while exploring new opportunities in the paper industry to grow its customer base However, current economic challenges are limiting the acquisition of new customer channels To address this, the company is implementing strategic measures to optimize product storage and inventory management, thereby reducing warehouse-related cost risks.
Our vision is to be a top innovator and supplier of sustainable, high-quality wrinkled paper, wrinkled cardboard, and paper-based packaging solutions for both domestic and international markets, fostering a more environmentally responsible future.
Our mission is to fulfill the varied needs of our customers by providing innovative, eco-friendly, and cost-effective solutions in wrinkled paper and cardboard packaging We prioritize sustainability, quality, and customer satisfaction in all our offerings.
Table 1 1 Analysis of our enterprise and competitors in domestic industrial
Tam Gia leverages its strength in diversifying product offerings, providing customers with a wider selection that appeals to a broader audience and meets various needs This strategic approach not only attracts more customers but also enhances overall market reach.
With two decades of experience, Tam Gia has built a strong reputation in the industry, establishing a reliable network of raw material suppliers and cultivating a loyal customer base This solid foundation is essential for the long-term sustainability and growth of the enterprise.
Tam Gia's smaller market share enables the company to offer more flexible customer credit and payment options, which is instrumental in retaining loyal customers who may face immediate payment challenges.
Tam Gia holds a smaller market share than competitors such as Aust Paper Company Limited, indicating that it occupies a limited segment of the market This reduced market presence may present challenges for Tam Gia in competing effectively on a larger scale.
Tam Gia continues to depend on traditional sales channels, unlike competitors such as Aust Paper Company Limited, which leverage electronic sales channels and boast a broader market presence This reliance on outdated methods places Tam Gia at a disadvantage, impacting both its market reach and overall efficiency.
Effective budget allocation is crucial, as while diversification can enhance a business's strength, it may also pose challenges if it necessitates substantial financial resources to sustain a diverse product range Additionally, managing price fluctuations across products can complicate financial planning and stability.
Tam Gia has the potential to enhance its market presence by exploring new geographic regions and targeting diverse customer segments, allowing the company to access previously untapped markets Additionally, with the growing trend of online shopping, investing in e-commerce platforms and digital marketing strategies could enable Tam Gia to connect with a wider audience and boost sales.
Monitoring consumer trends and preferences is essential for Tam Gia to align its product offerings with customer demands By responding to the growing health and wellness trends, Tam Gia can introduce healthier product options that cater to the evolving needs of its consumers.
Market saturation poses a significant challenge for Tam Gia, as it can hinder the acquisition of new customers and impede business growth In a saturated market, companies often face increased pricing pressure, which can result in diminished profit margins.
Commodity Price Volatility: Tam Gia relies on commodities as raw materials,fluctuations in commodity prices can affect production costs and pricing strategies.
RESEARCHING ABOUT HUMAN RESOURCE
Overall
Tam Gia Company prioritizes customer satisfaction by offering personalized design support from the moment a product order is placed We collaborate with a trusted network of partners to source high-quality raw materials, which are then transported to our advanced facility for thorough design refinement and strict quality testing Our efficient logistics team guarantees the timely and secure delivery of the finished products to our valued customers, ensuring a seamless operational process.
2.1.1 Labor structure and Compensation for employees
Table 2.1 Tam Gia Employee structure by age groups and genders 2022 (Unit:person)
Table 2 2 Tam Gia employee structure by age groups and genders 2023 (Unit: person)
By the end of 2023, Tam Gia enterprise employed 30 individuals, with nearly 60% being male The majority of employees are concentrated in accounting, HR, and operations, and the highest age group represented is between 30 to 40 years old, comprising 53.34% of the workforce Tam Gia focuses on maintaining employee engagement by recruiting middle-aged candidates, often those with families, as they bring discipline, stability, and valuable life and work experience This strategic approach not only fosters a committed workforce but also helps the company reduce training costs.
As the given table, the rate of recruitment yearly in Tam Gia business was low, so
Long-term employees contribute to a stable workforce, allowing companies to allocate their budget more efficiently However, hiring a limited number of younger workers can be a double-edged sword While Tam Gia Company has experienced steady growth, it risks losing out on potential talent for the future.
No Education level Total Total(%)
Table 2 3 Qualification of Tam Gia enterprise's employees in 2023
Qualification of Tam Gia' Employees
Post graduate Bachelor College Highschool
Figure 2 1 The pie chart of employees’ qualifications at Tam Gia limited company
Tam Gia Company consists of two primary groups, with 66.67% of employees holding university degrees, representing two-thirds of the total workforce The majority of these qualified individuals are from specialized departments, particularly the operations department, where employees must meet specific qualifications to perform their roles effectively.
Group graduating from High school and college are blue-collar worker who transport and package goods
2.1.2.1 Employees income the salary of Tam Gia enterprise’s employees is based on policies of the Vietnam Ministry of Labor and increased 10% yearly In addition, excellent individuals having good contributions for the company’s development also earn commissions and KPI bonuses These factors play a crucial role to retain and engage employees with their company Otherwise, Having approximate salary and compensation also promotes the productivity of Tam Gia enterprise’s workforce Moreover, relationship between Tam gia enterprise and their employees improve and aim to the sustainable development of the company
Tam Gia Company utilizes a fundamental method for calculating employee salaries, primarily through time-based pay, which measures wages based on hours worked The salary for employees is determined using a specific formula tailored to the company's compensation structure.
Monthly salary = Monthly Salary = Basic Salary + Allowances + Benefits - Deductions
The workforce's salary structure consists of two components: fixed income and variable income Fixed income includes a monthly basic salary, which is paid when employees meet the required working days, along with additional allowances based on company criteria Variable income is derived from the workforce's contributions to enhancing Tam Gia enterprise's revenue, serving as a motivation for increased productivity and effectiveness Furthermore, employees receive their full salary for working days even during holidays, such as national holidays and Tet celebrations.
Finally, The đeuctions are mentioned as personal income taxes, medical insurance,
In the first year, the average worker's salary will range from 7 to 9 million VND, with additional benefits included The salary payment formula provides a clear breakdown for employees to calculate their monthly earnings According to this formula, salaries will increase with overtime and are expected to rise by 10% annually.
Department Average income/ Personnel/ Month
Table 2.4 The Average salary of employees in Tam Gia limited company
In the working process, Tam Gia enterprise will provide appropriate facilities and equipment for the employees Besides, they also have seminars as well as training for new employees.
Secondly, the employees benefit from medical insurance as well as allowance for lunch meals on working days Tam Gia company supports 50 thousands VND for
19 lunch meals per employee and transportation fees which depend on negotiation with employees and company In addition, the workforce has 3 days off monthly (not measured Sunday) with a full salary.
Tam Gia Company actively promotes employee participation in social, medical, and unemployment insurance as mandated by current laws Additionally, the company offers a comprehensive health insurance program and conducts regular health check-ups for its workforce.
Tam Gia Company prioritizes the well-being of its employees by offering thoughtful gestures such as holiday gifts, support during difficult times, and visits to sick employees Last year, the company celebrated Tet by providing fruit baskets and a thirteenth salary to its staff Additionally, female employees received financial gifts ranging from 200,000 to 500,000 VND on International Women's Day and Vietnam Women's Day Tam Gia also demonstrates its commitment to family by organizing annual parties for employees' children on International Children's Day.
The company treated well to employees, so they have long-commitment with work As a result, Tam Gia enterprise has sustainable development without extra costs from training new labors
Recruitment Process
There are steps to participate candidate of Tam Gia limited company:
Step 1: Apply in the form of candidate: Candidates participating in the application form on the website
Step 2: Filling the personal information on form of candidate information
Step 3: Send the latest updated CV (By PDF) to the company’s email
Step 4: Recruiters will reply your application through email in 3 - 5 days
Image 2 1 Steps of Recruitment process
Determine new employee needs based on business growth, project requirements, or replacing departing employees.
Step 2: Determine the role and responsibiliti es of that position.
Create a job description that clearly states qualifications, skills, experience and other requirements for candidates to apply for.
Step 3: Post recruitment information on the company website, social media platforms, recruitment pages and local newspapers or use network of employees’ relationships
The company will post recruitment ads on websites such as Topcv and Linked to find suitable candidates for the positions the company needs.
Use personal networks and introduce potential candidates For small companies, instead of using headhunters, human resources managers will recruit based on employee relationships to reduce advertising costs
Review applications and resumes received for this position.
Shortlist candidates based on their qualifications and suitability for the role. Step 4: Interview candidates: (Direct Interview)
Conduct interviews in person, over the phone or via video conference.
Evaluate skills, experience, cultural fit, and alignment with company values. Step 5: Recruiter Selection
Select the most suitable candidate based on interview results and other evaluation criteria
Extend the job offer, including details such as salary, benefits, start date, and any other relevant terms.
Prepare for the arrival of new employees by organizing their workspace, providing necessary equipment, and scheduling orientation.
Step 6: Probation period and evaluation:
Establish a probationary period to assess the new employee's performance and compatibility with the organization During this time, managers will offer essential feedback and support to ensure new hires can effectively succeed in their roles.
Encourage interaction with co-workers and participation in company activities to promote integration into the team.
Step 7: Sign official labor contract
Gather insights from both new hires and hiring managers to assess the success of the recruitment process Upon the conclusion of the probationary period, managers will provide feedback and engage in discussions with new employees regarding the signing of their official labor contracts.
Before becoming official employees, candidates at Tam Gia Limited Company undergo a 2-month probationary period, allowing the company to assess their skills, qualifications, and experience for recruitment decisions During this trial period, candidates receive benefits in accordance with the Labor Code of Vietnam and have the freedom to terminate their contract at any time while earning 85% of the official salary for the position.
To fulfill Tam Gia's requirements, we prioritize candidates over 25 years old to minimize turnover rates Our company values long-term commitment and experience, which is why most of our employees are family-oriented individuals While Tam Gia Limited Company operates as a family business, we ensure fair treatment, promotions, and rewards based on productivity.
Secondly, the specific of Tam Gia is logistic, so we aim to candidates who had bachelor degree relating to logistic such as Vimaru’s students or traffic transportation university
Tam Gia company has implemented a KPI system aligned with its Salary Structure Project to enhance employee motivation Additionally, the company is actively recruiting intern students to identify promising talent Interns benefit from opportunities to tour warehouses, engage with various departments, and participate in training activities, fostering their professional growth.
Tam Gia Company specializes in logistics for paper products and has established a loyal customer base, ensuring consistent annual revenue Moving forward, the company aims to expand its market share and enhance the qualifications and professional skills of its employees To support this initiative, business seminars will be held to address challenges faced in the employees' work processes.
The shortage of young labor may hinder the development of Tam Gia enterprise in the realm of 4.0 technology, particularly in the implementation of modern programs and the introduction of new products that could benefit the company.
GENERAL EVALUATION AND SOLUTION TO IMPROVE
General Evaluation of Tam Gia Limited Company
3.1.1 Strengths of the Tam Gia limited company’s in human resource management
Tam Gia Company boasts a strong commitment from its employees, highlighting their dedication to the organization Additionally, the company is proactively developing specific training plans to enhance employee skills and knowledge in the future These initiatives reflect the strengths of Tam Gia Limited Company's human resources, ensuring a motivated and well-prepared workforce.
The company is committed to enhancing employee skills by investing in training seminars, which help staff gain valuable expertise and experience In addition to fostering employee engagement, the company actively recruits interns from local universities to identify and nurture potential talent.
Implementing a centralized management model enhances coordination among various clusters within an enterprise, ensuring that decision-making aligns with the organization's overarching objectives.
- Moreover, initial training costs for employees will be less because most employees are stable Therefore, the company will spend this budget for other operations within the company
3.1.2 Weaknesses of the Tam Gia limited company’s in human resource management
With the scale of a family company, human resource management will have some limitations that need to be improved as the following troubles:
- Training is not fully informed: New employees will be trained within a 2- month probationary period However, in this process, shortcomings will arise due to the lack of a specific training program.
The training program emphasizes theoretical learning during the probationary period, requiring new employees to fully understand departmental policies and procedures before engaging in practical work This approach ensures that they are well-prepared and aligned with the expectations of the department head prior to their official employment.
To enhance the effectiveness of human resource management, the company must develop a comprehensive evaluation system that objectively measures performance against specific goals, rather than depending solely on subjective manager assessments Establishing clear outcome assessment standards is essential for maintaining consistency over time While the company has implemented KPI-based evaluations, there remain areas that require improvement to ensure a fair and accurate assessment process.
Recommendation to improve the effectiveness of human resource
1 Determine clearly Recruitment Sharpen in hiring process:
Clearly define job roles and desired skills Utilize free job boards or social media platforms for recruitment alongside any paid options.
2 Improve Employee Engagement:Invest training courses:
Provide opportunities for skill-building through workshops, online courses, or mentorship programs.
Hold regular meetings or surveys to gather employee feedback and address concerns.
Acknowledge and celebrate employee achievements Consider implementing a low-cost reward system like employee-of-the-month or offering additional paid time off.
Free/low-cost HR software: Explore free or low-cost applicant tracking systems or payroll software to streamline processes.
The human factor plays important role of companies Therefore, to have sustainable development, enterprises need to promote the efficiency of human resource management
During my internship in the Human Resources department at Tam Gia Limited Company, I acquired essential experience in key HR functions such as recruitment, performance management, and employee relations This opportunity enhanced my understanding of the critical role HR practices play in the success of a limited company I welcome your valuable feedback and suggestions to improve my report.
Tra Cứu Mã Số Thuế MaSoThue (n.d.) https://masothue.com/0200575277-cong- ty-tnhh-thuong-mai-va-dich-vu-tam-gia
Form administrative department timekeeping file in August 2023
Capacity profile of Tam Gia limited company in July, 2023
Form accounting department document in August 2023
Sales invoice of the business's products to the customer
Invoice for purchasing raw materials of the enterprise
Business license of the enterprise