tự luận tiếng anh thương mại en51 ehou (dành cho Đợt mở 08 12 2024 trở Đi)

Tự luận Tiếng Anh thương mại - EN51 Đề 1: TEST ON ENGLISH FOR BUSINESS (1) QUESTION 1 Situation: You work as the office secretary for the firm Tree Care, which specializes in removing unwanted trees from private gardens. The address of your firm is: Barker’s Yard, Kirby Lane, Hoxley, HX3 2DY You have received the following telephone message from a Ms Tina Garcia “Hello, this is Ms Tina Garcia speaking. I live at number 16 Rosebay Avenue in Hoxley. I have just come home from a short holiday to find the large cherry tree from next door, number 18, in my garden It has broken my fence and damaged a lot of expensive plants as well as cracking my front window What on earth has been going on? Please ring me back as soon as possible. I am not at all happy.” You tried to telephone Ms Garcia but there was no answer. Two of your workmen had cut down a tree into the garden at number 18 on that day, and the wind had caused it to fall of Ms Garcia. You decide to write a letter to her. Task: Write a letter of between 150 and 200 words to apologizing for the trouble Ms Garcia caused. Explain in detail the circumstances of the accident, and say what steps your firm will take to put matters right. Make up any relevant details. QUESTION 2 Situation: You are employed as the manager of a regional parcel delivery company which is looking for new customers. In 3 weeks’ time your main depot will receive a visit from a number of important Task: Write a memo of between 150 and 200 words to your assistant manager, who has been put in charge of the program for the visit. Ask what stage he has reached in planning for the visit, and about: when he will have a draft program ready for you to look at. In your memo you may wish to ask departments which the visitors will be shown staff they can talk to. Make up any relevant details. Lưu ý: Bài làm giống nhau sẽ bị điểm 0. ĐỀ 2: TEST ON ENGLISH FOR BUSINESS (2) QUESTION 1 Situation You work in the Customer Relations Dept of the Musbury Hotel, whose address is 64 Upper ThamesStreet, London EC4 3JY. Mrs Janet Goldberg, a frequent visitor to the hotel, has written to complain about a number of items which appeared on her last bill. She is certain that the bill is wrong. On checking you find that the items should have been on the bill of a Mrs. Jenny Goldblum, who was staying at the hotel at the same time.

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Tự luận Tiếng Anh thương mại - EN51

Đề 1: TEST ON ENGLISH FOR BUSINESS (1)

QUESTION 1

Situation:

You work as the office secretary for the firm Tree Care, which specializes in removing unwanted trees from private gardens The address of your firm is: Barker’s Yard, Kirby Lane, Hoxley, HX3 2DY You have received the following telephone message from a Ms Tina Garcia “Hello, this is Ms Tina Garcia speaking I live at number 16 Rosebay Avenue in Hoxley I have just come home from a short holiday

to find the large cherry tree from next door, number 18, in my garden It has broken

my fence and damaged a lot of expensive plants as well as cracking my front window What on earth has been going on? Please ring me back as soon as possible I am not at all happy.”

You tried to telephone Ms Garcia but there was no answer Two of your workmen had cut down a tree into the garden at number 18 on that day, and the wind had caused

it to fall of Ms Garcia You decide to write a letter to her

Task:

Write a letter of between 150 and 200 words to apologizing for the trouble Ms

Garcia caused Explain in detail the circumstances of the accident, and say what steps your firm will take to put matters right

Make up any relevant details

QUESTION 2

Situation: You are employed as the manager of a regional parcel delivery company

which is looking for new customers In 3 weeks’ time your main depot will receive a visit from a number of important

Task: Write a memo of between 150 and 200 words to your assistant manager, who

has been put in charge of the program for the visit Ask what stage he has reached in

planning for the visit, and about: when he will have a draft program ready for you to look at In your memo you may wish to ask departments which the visitors will be shown staff they can talk to

Lưu ý: Bài làm giống nhau sẽ bị điểm 0.

ĐỀ 2: TEST ON ENGLISH FOR BUSINESS (2)

QUESTION 1

Situation

You work in the Customer Relations Dept of the Musbury Hotel, whose address is 64 Upper ThamesStreet, London EC4 3JY Mrs Janet Goldberg, a frequent visitor to the hotel, has written to complain about a number of items which appeared on her last bill She is certain that the bill is wrong On checking you find that the items should have been on the bill of a Mrs Jenny Goldblum, who was staying at the hotel at the same time

Task

Write an email of between 150 and 200 words apologizing to Mrs Goldberg for the

error Mention the items in detail and tell her how the error occurred Let her know that the hotel will credit her account for the over-charge and leave her in no doubt that the hotel values her as a customer

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Make up any relevant details.

QUESTION 2

Situation:

For 2 weeks the restaurant and leisure area of your factory will be closed for re-decorating and the installation of new kitchen equipment You have made arrangements to use the canteen of a company near to your premises The lunchtime break will be extended by 15 minutes for all workers, to give time for walking to and from the factory Lunchtime will operate on a rota system, 3 groups at half hour intervals, beginning at 11.30am

Task

Write a memo of between 150 and 200 words to all supervisors telling them of the

new arrangement It will be their job to inform workers, to organize the rota system, and to ensure that no unnecessary time is spent away from the workplace

Đề 3: TEST ON ENGLISH FOR BUSINESS (3)

QUESTION 1

Situation

Your company, Salford Electrics, uses the Bellway Recruitment Agency to find new staff for your office and typing pool In the last month they have sent a number of people who have caused problems for your Office Manager

Task

Write a letter of complaint of between 150 and 200 words to the Managing

Director of the Bellway Recruitment Agency Describe some of the problems caused

by the staff they sent to you, and request a meeting at an early date to discuss the difficulties and how they can be solved You may make up suitable names and addresses

QUESTION 2

Situation:

You work in the Marketing Department of a large bakery firm which owns 25 shops

in your area In 2 weeks’ time the firm will celebrate 50 years in business with a Bread for Health Week in the shops There will be new products for customers to sample, including bread and cakes made from the original recipes All staff will wear the old- style uniforms of the 1950s Shop managers have already attended a very successful one-day training course about the new products, the uniforms and customer involvement, to prepare for the event

Task

Write a memo of between 150 and 200 words to all shop managers reminding them

of the Bread for Health Week Give them final instructions about arrangements such

as product displays and staff preparation to make sure the event is successful with the customers

ĐỀ 4: TEST ON ENGLISH FOR BUSINESS (4)

Question 1

Situation

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You work for Advance Computer System Ltd The company occupies the upper floor of a building which it owns on the outskirts of your town The ground floor is rented out to Busybee Home Srvice Ltd, who uses the space for storage of cleaning equipment As your business is going, your company needs the ground floor space for more offices You want Busybee to vacate in

2 weeks’ time at the end of the rental agreement

Task

Write a letter of between 150 and 200 words to the Managing Director of

Busybee at their head offices Explain the situation clearly and, in view of the short notice, offer some form of compensation Make up suitable names and addresses, and event, any details you think are necessary

Question 2

Situation

Edward Bond, Office Manager, says to you “Our company is celebrating 25th

anniversary in November On this special occasion, there will be some special activities for employees of their choice I’d like you to write a report

on their opinions about this and their suggestions on the activities they like Can you give it to me as soon as possible?”

Task

Write the appropriate report Make up any relevant details

ĐỀ 5 : TEST ON ENGLISH FOR BUSINESS (5)

Question 1

Situation

You are James Saunders, the Principal of Laburnum School, Forest Road, Worthing, BR63XR You are planning to invite prominent local people to talk to your final year students about different types of work which they might find worthwhile as future careers this August You know that Katie Pink, Personnel Manager of Luxury Holidays, 20 Queen Street, Brighton, BRI 6RT is quite suitable for this

Task

Write an email to her to invite her to give a talk on job prospects within the travel industry Inform her any information you find relevant and ask her any equipment which she might need

Question 2

Situation

Hannah Stott, your boss says to you, “During the period of lockdown due to

Covid-19 pandemic, all staff in your company had to work online I ‘d like you to look into this situation and write a report about this I’d like you to look at the staff’s working conditions, their attitudes as well as their difficulties I ‘d like the report as soon as possible so that we can improve the situation”

Task

Write the appropriate report Make up any relevant details

Bài làm

Đề 1: TEST ON ENGLISH FOR BUSINESS (1)

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QUESTION 1

Word Count: 182 words

Tree Care

Barker’s Yard,

Kirby Lane,

Hoxley, HX3 2DY

Date: [Insert Date]

Ms Tina Garcia

16 Rosebay Avenue,

Hoxley

Dear Ms Garcia,

I am writing to offer my sincerest apologies for the unfortunate incident involving the cherry tree from number 18 Rosebay Avenue that caused damage to your property

On the day of the incident, two of our employees were tasked with removing the large tree in the garden of number 18 Unfortunately, sudden strong winds arose during the process, causing the tree to fall into your garden despite the precautions taken by our team We deeply regret the damage caused to your fence, your expensive plants, and the crack in your front window

Please be assured that our company takes full responsibility for this accident, and we are committed to resolving this issue promptly We have already arranged for a professional contractor to repair your fence and window at no cost to you Additionally, we will compensate you for the damage to your plants A representative from our team will contact you shortly to assess the situation and ensure all repairs are completed to your satisfaction

Once again, we deeply regret this incident and the inconvenience it has caused If you have further concerns, please do not hesitate to contact us at [Insert Phone Number] Yours sincerely,

Nguyễn Văn A

Office Secretary

Tree Care

QUESTION 2

MEMORANDUM

To: [Assistant Manager’s Name]

From: Nguyễn Văn A, Regional Manager

Date: [Insert Date]

Subject: Progress Update on Upcoming Visit

Dear [Assistant Manager’s Name],

As you are aware, we are preparing for the visit of several important potential clients

to our main depot in three weeks I am writing to request an update on the progress of your planning for this visit

Could you let me know when you will have a draft program ready for my review? It

is essential that we have enough time to refine the schedule to ensure everything runs smoothly

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Additionally, please confirm which departments the visitors will be shown during their tour and the staff members who will be available to explain their roles It is vital

to have knowledgeable and professional personnel representing our company

If there are any challenges or additional resources needed, please inform me immediately so we can address them promptly Thank you for your efforts in organizing this visit I look forward to your update by [Insert Deadline]

Best regards,

Nguyễn Văn A

Regional Manager

QUESTION 1

The Musbury Hotel

Customer Relations Department

64 Upper Thames Street,

London EC4 3JY

Date: [Insert Date]

Mrs Janet Goldberg

[Insert Address]

Dear Mrs Goldberg,

I am writing to sincerely apologize for the error on your recent bill during your stay at the Musbury Hotel Upon reviewing the matter, we discovered that several items were mistakenly charged to your account These items should have been on the bill of another guest, Mrs Jenny Goldblum, who was staying at the hotel at the same time The incorrect charges include:

Dinner for two at the hotel restaurant (£95.00)

Spa services (£120.00)

Laundry service (£35.00)

We deeply regret this oversight and understand the inconvenience it may have caused To rectify the situation, we have credited your account for the full amount of

£250.00 You will receive a confirmation email shortly

Please rest assured that we value your patronage and are committed to providing you with the highest level of service We have implemented additional checks to prevent such errors in the future

Thank you for your understanding If you have further concerns, please contact us at [Insert Phone Number]

Yours sincerely,

Nguyễn Văn A

Customer Relations Department

QUESTION 2

MEMORANDUM

To: All Supervisors

From: Nguyễn Văn A, Operations Manager

Date: [Insert Date]

Subject: Temporary Arrangements for Lunchtime Break

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Dear Supervisors,

For the next two weeks, the restaurant and leisure area at our factory will be closed for redecoration and the installation of new kitchen equipment During this period,

we have made arrangements to use the canteen of a nearby company

To accommodate this, the lunchtime break will be extended by 15 minutes for all workers, allowing time to walk to and from the temporary canteen Lunch will operate on a rota system with three groups taking lunch at half-hour intervals, starting

at 11:30 am

It will be your responsibility to inform the workers in your departments of this new arrangement, organize the rota system, and ensure no unnecessary time is spent away from the workplace Please ensure that your teams adhere to the schedule and return

to work promptly after their breaks

If you have any questions or need further assistance, do not hesitate to contact me directly Thank you for your cooperation in ensuring a smooth transition during this period

Best regards,

Nguyễn Văn A

Operations Manager

QUESTION 1

Salford Electrics

Head Office,

1 Green Street,

Manchester, M4 2DY

Date: [Insert Date]

The Managing Director

Bellway Recruitment Agency

45 Market Road,

London, EC1 6AA

Dear Sir/Madam,

I am writing to express my concerns regarding the recruitment services provided by your agency for our office and typing pool staff Unfortunately, over the past month,

we have experienced several issues with the candidates sent by your agency, which have caused significant disruption to our operations

For instance, one of the staff members lacked basic typing skills, which severely impacted productivity Another individual failed to adhere to office protocols, resulting in a complaint from our Office Manager Furthermore, punctuality has been

an issue, with some employees frequently arriving late

We value the partnership between Salford Electrics and Bellway Recruitment Agency; however, these problems need immediate attention I kindly request a meeting at your earliest convenience to discuss these issues and identify ways to improve the quality of your recruitment process Please let us know a suitable date and time for the meeting

Thank you for your understanding and cooperation We look forward to resolving these matters together

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Yours sincerely,

Nguyễn Văn A

Manager, Salford Electrics

QUESTION 2

MEMORANDUM

To: All Shop Managers

From: Nguyễn Văn A, Marketing Department

Date: [Insert Date]

Subject: Final Arrangements for Bread for Health Week

Dear Shop Managers,

As you are aware, in two weeks’ time, we will be celebrating our company's 50th anniversary with the Bread for Health Week in all 25 of our shops To ensure the success of this event, I would like to remind you of the following final arrangements: Product Displays: Ensure all new products, including bread and cakes made from original recipes, are prominently displayed Sampling stations should be set up for customers to try these items

Staff Preparation: All staff must wear the old-style uniforms from the 1950s during the event Please ensure that all uniforms are clean and ready

Customer Involvement: Encourage staff to engage with customers and explain the history behind the new products to create a memorable experience

If you encounter any issues or need additional support, please inform me immediately Let us work together to make this celebration a great success for our customers and our company

Best regards,

Nguyễn Văn A

Marketing Department

QUESTION 1

Advance Computer System Ltd

Upper Floor, Greenhill Business Park,

Springfield, SG12 4RT

Date: [Insert Date]

The Managing Director

Busybee Home Service Ltd

45 High Street,

Springfield, SG12 3AB

Dear Sir/Madam,

I hope this message finds you well I am writing to inform you of an important matter regarding the space your company currently rents on the ground floor of our building

at Greenhill Business Park

As our business continues to grow, we now require the ground floor space to accommodate additional offices for our expanding team Therefore, we kindly request that you vacate the premises in two weeks’ time, coinciding with the end of your rental agreement

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We fully understand that this is short notice, and we deeply regret any inconvenience this may cause your operations To assist with the transition, we would like to offer your company compensation equivalent to one month’s rent, which we hope will help cover any associated costs

Please do not hesitate to contact us to discuss this matter further or to arrange any additional support you may require We appreciate your cooperation and understanding

Thank you for your attention, and we look forward to resolving this matter amicably Yours sincerely,

Nguyễn Văn A

Managing Director

Advance Computer System Ltd

QUESTION 2

REPORT

To: Edward Bond, Office Manager

From: Nguyễn Văn A

Date: [Insert Date]

Subject: Report on Employee Suggestions for 25th Anniversary Activities

In response to your request, I have gathered opinions and suggestions from employees regarding activities for our company’s 25th-anniversary celebration in November Below are the summarized findings:

Popular Suggestions:

A team-building day with outdoor activities such as sports competitions and group games was the most favored idea

A company-funded dinner party with awards and recognitions for employees' contributions was also widely supported

Employee Preferences:

Many employees suggested including family members in the celebration, such as a family picnic or a children’s activity area

Several staff members requested small commemorative gifts, such as customized T-shirts or mugs, as a memento of the occasion

Other Considerations:

Some employees emphasized the importance of flexibility in participation, such as offering multiple activities to cater to different interests

Based on this feedback, I recommend organizing a mixed program, including a team-building day and a dinner party with awards Additionally, providing small gifts and family-friendly activities could enhance employee satisfaction and engagement Please let me know if you need further details or additional input

Best regards,

Nguyễn Văn A

QUESTION 1

Laburnum School

Forest Road,

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Worthing, BR63XR

Date: [Insert Date]

Ms Katie Pink

Personnel Manager

Luxury Holidays

20 Queen Street,

Brighton, BRI 6RT

Dear Ms Pink,

I hope this message finds you well I am writing to invite you to give a talk to our final-year students at Laburnum School this August as part of our career guidance program The objective of this program is to expose students to various career options and inspire them to pursue their aspirations

Given your extensive experience as the Personnel Manager at Luxury Holidays, I believe your insights into job prospects within the travel industry would be incredibly valuable to our students During the session, you might wish to discuss career paths, necessary qualifications, and the skills required for success in the travel industry Please let us know if you require any specific equipment for your presentation, such

as a projector or audio system The talk will be held in our school auditorium, and we are happy to accommodate any additional needs

Thank you for considering this opportunity to inspire the next generation I look forward to hearing from you at your earliest convenience

Yours sincerely,

Nguyễn Văn A

Principal

Laburnum School

QUESTION 2

REPORT

To: Hannah Stott, Managing Director

From: Nguyễn Văn A

Date: [Insert Date]

Subject: Report on Staff Working Conditions During Lockdown

In response to your request, I have conducted an analysis of the working conditions, attitudes, and challenges faced by our staff during the lockdown period when all employees were required to work online Below are the key findings:

Working Conditions:

Most staff members reported having adequate equipment, including laptops and internet connections However, some experienced issues with unstable internet and a lack of suitable workspace at home

Attitudes:

Employees showed remarkable adaptability to the online working environment Many appreciated the flexibility it offered, though some reported feelings of isolation and reduced collaboration

Difficulties:

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Technical issues, such as system crashes and delays in resolving IT problems, were commonly cited Additionally, balancing work and personal responsibilities proved challenging for employees with families

Recommendations:

To improve future remote working conditions, I suggest:

Providing employees with better IT support and allowances for home office setup Organizing regular virtual team-building activities to enhance collaboration and morale

Please let me know if you require further details or additional suggestions

Best regards,

Nguyễn Văn A

Các phiên bản

ĐỀ 1: TEST ON ENGLISH FOR BUSINESS (1)

QUESTION 1

Tree Care

Barker’s Yard,

Kirby Lane,

Hoxley, HX3 2DY

Date: [Insert Date]

Ms Tina Garcia

16 Rosebay Avenue,

Hoxley

Dear Ms Garcia,

I am writing to express my sincerest apologies for the unfortunate situation involving the cherry tree from number 18 Rosebay Avenue, which caused damage to your property

On the day of the incident, two of our team members were carefully removing the tree However, sudden gusts of wind unexpectedly carried the tree into your garden Despite the precautions taken by our staff, this accident resulted in damage to your fence, plants, and a crack in your front window

We take full responsibility for this unfortunate event and have arranged for a professional contractor to repair your fence and window as soon as possible Additionally, we will compensate you for the damage caused to your plants A member of our team will contact you shortly to assess the full extent of the damages and ensure all necessary actions are taken promptly

Please accept our heartfelt apologies for the inconvenience this has caused If you need further assistance, feel free to contact us directly at [Insert Phone Number] Yours sincerely,

Nguyễn Văn A

Office Secretary

Tree Care

QUESTION 2

MEMORANDUM

To: [Assistant Manager’s Name]

Tiêu đề	Test on English for Business
Trường học	University of Economics
Chuyên ngành	English for Business
Thể loại	Tự luận
Năm xuất bản	2024
Thành phố	Hanoi

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Số trang	16
Dung lượng	31,48 KB