Unit 12 on the phone

Unit 12 on the phone Unit 12 on the phoneUnit 12 on the phoneUnit 12 on the phoneUnit 12 on the phoneUnit 12 on the phone

ON THE PHONE

Unit

12:

VOCABULARY

Battery life: tuổi thọ pin

Coverage: phủ sóng

Text: tin nhắn

Got cut off: bị cắt đứt, hoãn lại

Operating system: hệ điều hành

Put on hold: đặt lên giá

Poor signal: tín hiệu kém

Call you back: gọi lại sauHung up: cúp máy

Put me through: nối máy cho tôi

(put someone through something:đẩy ai đó vào một việc gì đó)

Ex: She's putting herself through college.The line was always busy: đường dây bận

Match the words in bold in these sentences to the meanings a-h below

1 My son never answers his mobile when I call him

I always have to next

2 When I called, I was put on hold for about 20 minutes

with this terrible music playing

3 I tried calling six times, but the line was always busy

4 We couldn't finish our conversation because we got cut

off.

5 Matt! Can I call you back? I'm having dinner.

6 The coverage isn't very good here You might have to

go outside to make a call with your mobile.

7 Sorry, I can't hear you very well It's a very poor signal.

8 It was the wrong number, but she was very helpful and

put me through to the right department

9 We started to argue and I didn't want to hear any more,

so I just hung up.

a put down the phone before the other person finished speaking

b send a written message

c pressed a button to connect me

d return your call later

e had to wait

f the person I wanted to speak to was

on the phone to someone else

g lost the connection while we were

Y

COMPLETE THE SENTENCES BELOW WITH THESE PAIRS OF

WORDS

bought + got hacked + stole

came + kicked having + making

followed + threatening hitting + kicking

grabbed + ran texting + crashed

1 Two guys just walked up to me, grabbed my bag and ran off

2 Someone hacked into my account and stole my money

3 I came home from work and found that someone had kicked my

front door down

4 I bought something from a website that wasn't secure I guess

they got my bank details from there.

5 He just suddenly started hitting and kicking me for no reason

6 This woman was texting and while she was driving, and crashed

into the side of me

7 It was really scary This guy followed me home and started

GRAMMAR 1

Yet, already, still and just

• Still is sometimes used with a negative present, but is more

common with other present tenses

● Just

Just + the present perfect simple shows an action is recent It often goes with only.

Ex :

A: Is Gary here?

B: You’ve just missed him He’s just walked out of the door.

A: Sorry, I’m late

B: Don’t worry I’ve only just got here. 

● Already

Already + the present perfect shows something happened before, often sooner than

expected It's usually in positive sentences.

Ex: I've already spoken to my boss and he's fine with the price

I can't believe you've already finished those biscuits.

● Yet

Yet + the present perfect in a negative sentence shows something hasn't happened, but we expect it to happen We also use it in questions.

Ex: He's not got up yet Shall I wake him?

Have you seen the latest Almodóvar film yet? You'll love it.

● Still

Still shows an action or situation continues unchanged

Ex: I'm afraid there's still no answer He must still be in his meeting.

He's 45, but he still lives with his parents.

LOOK AT THESE SENTENCES FROM THE LISTENING AND MATCH THE ADVERBS IN BOLD TO THE MEANINGS (1-4) BELOW WHICH TENSE IS USED WITH EACH ADVERB?

a He's not got up yet Shall I

wake him?

b I've already spoken to my boss

and he's fine with the price

c You've just missed him He's

just walked out of the door

d I'm afraid there's still no

answer He must still be in his

a-3 (yet: present perfect) b-2 (already: present perfect) c-1 (just: present perfect) d-4 (still: present simple - could also use the present perfect

with a negative verb, or the present continuous with an active verb)

LOOK AT THESE SENTENCES FROM THE LISTENING AND MATCH THE ADVERBS IN BOLD TO THE MEANINGS (1-4) BELOW WHICH TENSE IS USED WITH EACH ADVERB?

a He's not got up yet Shall I wake him?

b I've already spoken to my boss and he's fine

with the price

c You've just missed him He's just walked out of

3 It shows something hasn't happened, but we expect it to happen We also use it in questions

4 It shows an action or situation continues unchanged

a-3 (yet: present perfect) b-2 (already: present perfect) c-1 (just: present perfect) d-4 (still: present simple - could also use the

present perfect with a negative verb, or the present continuous with an active verb)

EXERCISE 1

Write sentences with just, already, yet and still using the prompts below.

1 you/speak/the bank yet?

 Have you spoken to the bank yet?

2 I/have/time yet I'll do it tomorrow

 I haven’t had time yet I’ll do it tomorrow.

3 she/only just / graduate

 She has only just graduated.

4 she/still/try/to decide / what to do with her life

 She is still trying to decide what to do with her life.

Write sentences with just, already, yet and still using the prompts below.

5 I'm afraid he/ be / back yet

 I’m afraid he isn’t back yet.

6 don't worry! I / already / sort out / everything

 Don’t worry! I’ve already sorted out everything.

7 she/just/hand/ the work to me this second I'll put it in the post now

 She has just handed the work to me this second.

8 he/ already / make $1 million / and he's only 26!

 He has already made $1 million and he’s only 26!

CHOOSE THE CORRECT ENDING TO EACH SENTENCE

1 Could you tell him I've already spoken to Brittany

a so he doesn't have to email her now?

b and we can't do anything until I have?

2 Tell him I'm still waiting for confirmation of the price

a and it's better than we expected

b but I'll ring as soon as I get it

3 Just tell him I don't have the money yet

a and I'll send it to him right away

b but I'll definitely have it by Friday

CHOOSE THE CORRECT ENDING TO EACH SENTENCE

4 We've only just left the house

a so could you tell her we're going to be late?

b so tell her we'll be there earlier than expected

5 Could you tell her we've already sorted out the

problem

a so there's no need for her to come over?

b because I was out, but I'm dealing with it now?

6 I still haven't received the package

a so can you ring and find out what's happened to it?

b but I'm afraid it doesn't contain the parts I need

GRAMMAR 2

REPORTING SPEECH

GRAMMAR 2

REPORTING SPEECH

When we report what people said, we often move one tense back'.

present simple → past simplepresent perfect → past perfectpast simple → past perfect

will→ wouldcan → could

GRAMMAR 2

REPORTING SPEECH

When we report what people said, we often move one tense back'.

Note that the time phrase may also

change.

'This week' → Last week/ That week

"Today Yesterday / That day

GRAMMAR 2

REPORTING SPEECH

When we report what people said, we often move one tense back'.

Direct speech: I've cancelled your cards

Reported speech: The guy I spoke to told me he'd cancelled them.

Direct Speech: They'll be with you within three or four days

Reported speech: He said the new cards would be with me within three or four days.

Direct speech: I'm very sorry

Reported speech: He said he was very sorry.

EXERCISE 1 COMPLETE THE REPORTED SPEECH

SENTENCES.

(PAGE 181)

1 “We're installing a new computer system."

→ I phoned last month and the man I spoke to told me you were

installing a new system Why is it still so slow?

2 'We've tried to deliver the order twice this week

→ The man I spoke to on Friday said you had tried to deliver my

order twice that week, but that's impossible! I was at home all last week.

3 'According to our records, the packag arrived in the country on May 1st.'

→ The last time I called, I was told that the package had already

arrived in the country - and now you're saying it hasn't!

…… …

………

………

EXERCISE 1 COMPLETE THE REPORTED SPEECH

SENTENCES (PAGE 181)

4 “Your cards will be with you by Friday at the latest.”

→ I called two weeks ago and was told that my cards would be

with me within a couple of days, but I still haven't received them.

5 “We can offer you a full refund.”

→ Last time I called, the guy told me you could offer me a full

refund, but now you're saying there's nothing you can do!

………

………

LOOK AT THIS EXTRACT FROM AN EMAIL THAT BETTINA SENT TO A FRIEND THE REPORTED SPEECH IS IN ITALICS DECIDE WHAT YOU THINK THE DIRECT SPEECH

WAS.

(PAGE 111)

I just couldn't believe someone could be using my card l'asked the guy how that had happened and he just said he had to speak to the manager I was then waiting for another ten minutes Anyway, eventually I was put through to the manager and

she told me they had sent the cards to the wrong address "She said that there had been some security issues and someone had probably hacked into my account and changed all my information before the cards were actually sent Apparently, similar things have happened at other banks too! She told me to change all my passwords and she promised the bank would repay any money I'd lost

● a A problem you had with a bank.

● b A time you reported something to the police.

● c The most surprising thing you can remember anyone telling you.

● d Some promises someone in power made, and whether they kept them or not.

● e A lie that someone told you, and how you found out it was a lie.

● f An argument you had, and how it ended.

CHOOSE TWO OF THE FOLLOWING IDEAS SPEND A FEW

MINUTES THINKING ABOUT HOW YOU ARE GOING TO

REPORT WHAT WAS SAID THEN WORK IN GROUPS AND

TELL YOUR STORIES.( PAGE 111)

EXERCISE 2( PAGE 181) COMPLETE THE REPORTED QUESTIONS.

● 1 'Why do you want to work for us?'

➔ They asked me why I wanted to work for them

● 2 'What are your career goals?'

➔ They asked me what my career goals were

● 3 'Who did you speak to last time you called?'

➔ They asked me who I had spoken to the last time I called.

……… …

……… …

……… ……… …

EXERCISE 2( PAGE 181) COMPLETE THE REPORTED QUESTIONS.

● 4 'Where did you go to school?'

➔ They asked me where I had gone to school

● 5 'Have you had many other interviews?'

➔ They asked me if I had had many other interviews

● 6 'Is there anything you want to ask?'

➔ They asked me if there was anything I wanted to ask / if I wanted to ask

anything

……… … …

………

… …

……… ……… … …

……… …

SPEAKING

SPEAKING

Would you go to a museum about phones? why?/why not?

When do you think the phones in the photo were in use?

Have you ever seen any phones like these in real life? If yes, where?

What was the first phone you had? what was it like?

Work in pairs Look at the photo and discuss the questions.