Business Lettkers for All Introduction Contents The Form of s Letter Layout: British Style Layout : American Style Dates and addresses Beginning and Ending a Letter Addressing an Envelope Letters on Business Situations Inquiries Quotation , offers Sales Letters, Changes in Business Counter proposals, concessions Orders, order Acknowledgements Dispatch, packing , transport payment and Reminders Complaints, Handling complaints Letters on Social Situations Appointments and Travel Arrangements Invitations : Accepting and Declining Thank forr Hospitality , requests, Complying with a Request Employment Goodwill Letters: Telegrams, Telex Messages Exercises Abbreviations Reference Vocabulary Answers Key