Tài liệu Tiếng Anh Du Lịch - Exercises 24 doc

... Elementary English for Tourism and Hospitality LESSON 24 – Checking Out STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest ... story Mona and Jack arrive at the front desk with their baggage to check out. Expressions - Answering queries regarding invoices Below are some expressions for answering queries about

Ngày tải lên: 24/12/2013, 12:17

... story Bob has a job interview with Justine, the manager of the Plaza Hotel. Language Practice - Answering hypothetical questions In lesson 26, Justine asks a hypothetical question. Below are ... sure I know the health and safety requirements associated with my position and follow hotel procedures. A: What would you do if one of our guests was very upset? B: I would try and...

Ngày tải lên: 15/12/2013, 05:15

... like, you can buy your tickets here You can buy your tickets here, if you like. Vocabulary - time The words below are all connected with time. Look at the examples below and check their

Ngày tải lên: 15/12/2013, 05:15

... advice about holidays and takes bookings. A room attendant cleans and maintains rooms. Grammar - Questions Tags We use question tags in English for three different reasons: in each case, the

Ngày tải lên: 15/12/2013, 05:15

Ngày tải lên: 15/12/2013, 05:15

... Good. I’ll see you then. Vocabulary – Following safety procedures Each hotel should have instructions on health and safety procedures to follow whilst at work. It is important that you learn

Ngày tải lên: 15/12/2013, 05:15

Ngày tải lên: 24/12/2013, 12:17